2/10 Terrible
Haley
Traveled with pets
Sep 18, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even know where to begin with this review to be honest. By far the worst experience I have ever had at a hotel, I have never contacted corporate over a stay until this stay. First and foremost I get a call before I even check in from the manager stating "we cannot accommodate you, I have to cancel your reservation, due to you wanting 1st floor" You always ask a guest if there's any other way you can accommodate them or if they are willing to go to a different floor, never have I ever heard of a GM trying to deter and turn away business. So she decided to put me on a different floor after I said I didn't mind if they had a elevator because I'm pregnant and my feet hurt alot. When I go into the room and get all of my things in it I immediately notice a roach in the sink, I already knew I wasn't getting even a 2 star hotel but my gosh the roaches were a bit much. So I I'm going to have to try to get Raid or something because it's unrealistic for me to move all of things I needed to move again, and I didn't have help any longer & being pregnant I can not lift so in a way o felt stuck in the room until I could get help to move. I inform maintenance of the roach infestation and he retrieves GM and she comes in the room and has the audacity to imply that I brought the roaches in because I had totes with my belongings until I could obtain a storage unit, I was apalled because other tenants & employees had already mentioned the roach issue. They also stole my $100 cash deposit
Haley
Stayed 8 nights in Sep 2024