First room the TV didn’t function properly, in room phone not at all, maintenance knocked at 7:57 am could not fix. I was told that side of hotel was renovated it was not, outdated furniture, scratches/dirty headboard. Worst part, after getting dressed for maintenance people then undress to shower, there was only hot water, not bearable to shower. The. To get redressed, change rooms… mind you also have a paraplegic child who thank god was not in the shower with scalding water. The new room was not what I wanted, but proclaimed to be an upgrade with 2 queens, I wanted a king which is easier for a wheelchair to roll in room. Then I get daughter in shower only to have 2 empty containers: shampoo and shower gel, and the bottles were not accessible to her so I had to figure out who and how to get removed. What a fiasco in my experience as a hotel should be relaxing and easy this was clearly not. And the supervisor only offered me 1 complimentary breakfast, per her suggestion… why when I’m a party of 2? This was unacceptable she offered to give me Hilton points but never bothered to get my Hilton # until I checked out I inquired and of course the new supervisor had no idea what to do. And… you can’t sell an “accessible” room when a person in wheelchair cannot hold the room door open and get inside on their own. And don’t sell it as an upgrade to 2 beds when that’s not what I reserved or wanted.