This was the worst stay i have ever had and the first bad review i have ever written
The property is ok. It is photographed to look better than it is, but it’s no better than others in the area and we've stayed in more than 10.
Upon arrival, every kitchen item that we used was dirty. The place mats had food all over them. There was no dish cloth. We reported this, 2 days later the cleaner returned, but we had already cleaned what we needed. When the cleaner came for a mid-clean, they forgot to change the sheets. They returned the next day as we were making dinner. When we noted that the timing was inconvenient, the manager’s told us “The cleaners did not realize that they had a time frame”. There were 8 light globes not working, which highlights how little care the manager takes in maintaining this rental. on arrival, the spa had a scumring. I had to send the manager a photo to prove my point.
The washing machine takes over 3 hours to run. The internet had extended periods of no service for the 14 day stay. We reported all problems but they were never fixed. The manager responded that we had overloaded the internet. Apparently, we'd used 3 TVs and 6 devices at the same time. It was our fault. There were only two of us. It wasn’t us, but we were blamed for it.
These are the major issues, but there were many more. When we asked for some of our rent back we were told to contact VRBO. I assume because it’s their fault, not the managers. Not sure how that works.