6/10 Okay
Mark
Sep 23, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the staff on the gold floor did their very best. We have rarely stayed in such a beautiful room. However....prior to our stay I was assured by email that my dairy intollerance would not be a problem for the kichen in the gold room lounge as there would always be dairy free options "held back" and all I had to do was to make my presence known to staff. I was also told that there were often dairy free options in the main selection anyway. Unfortunately I found this to be misleading and very disappointing. The waiting staff were great at trying to satisfy my needs, but you should know that there wasn't the choice that I was hoping for and that an "alternative / held back" sandwich took 40 minutes to make and a dairy free muffin on a separate occasion that had similarly been held back, had clearly been heated from frozen in the microwave as it was rock hard and inedible. So frustrating as guests of the gold room who had no dietary restrictions had many beautiful treats to look forward to every day. My wife felt too guilty to enjoy what was on offer because of my extremely limited choice an often empty plate
Mark
Stayed 3 nights in Sep 2024