The staff are what makes this hotel. Apart from that it wasn't great. We had an executive twin room but it looked nothing like the photo and didn't have a small table & 2 chairs. The beds were singles not larger like the photo. There were literally next to each other, you couldn't even walk between the two beds. The shower cubicle was tiny. There were long brown hairs on the top of the duvet & dust & hairs in the drawers. The tv looked as if it was going to fall off the shelf. It certainly wasn't an executive room. The patio outside the restaurant/breakfast room looked awful, very unkept, tatty & overgrown with weeds, not a pleasant view when eating. Breakfast this morning at 9am was poor, hardly anything left, no fresh fruit, yoghurts. We sat in the garden on Thursday when we arrived with a Pimms. Again tables, umbrellas dirty, stained & dusty. Gardens not well looked after, not a pleasant place to sit. Such a shame, wouldn't return.