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Quality Inn & Suites

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn & Suites

Lobby
Lobby
Premium bedding, blackout drapes, iron/ironing board, bed sheets
Outdoor pool, sun loungers
Lobby sitting area

Reviews

7.4 out of 10

Good

Popular amenities

  • Gym
  • Pool
  • Breakfast included
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
1053 West Highway 49, West Helena, AR, 72390
  • J.R. House Athletic Complex
    2 min drive
  • Pillow Thompson House
    7 min drive
  • Helena Museum of Phillips County
    8 min drive
  • Tunica, MS (UTM-Tunica Municipal)
    44 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Premium bedding, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, blackout drapes, iron/ironing board, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, blackout drapes, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Different Bldg)

Premium bedding, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 Queen Bed, Non Smoking (Different Bldg)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Different Bldg)

Premium bedding, blackout drapes, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Non Smoking (Different Bldg)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Premium bedding, blackout drapes, iron/ironing board, bed sheets

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 4 Double Beds

About the neighborhood

West Helena

Located in West Helena, Quality Inn & Suites is a 2-minute drive from J.R. House Athletic Complex and 6 minutes from Helena Regional Medical Center. .This hotel is 5.1 mi (8.3 km) from Pillow Thompson House and 5.2 mi (8.3 km) from Fort Curtis.

What's nearby

  • J.R. House Athletic Complex - 2 min drive
  • Helena Regional Medical Center - 6 min drive
  • Pillow Thompson House - 7 min drive
  • Gold Strike Casino - 58 min drive
  • Horseshoe Tunica Casino - 58 min drive

Getting around

  • Memphis International Airport (MEM) - 86 min drive

Restaurants

  • ‪Wendy's - ‬4 min drive
  • ‪Burger Shack - ‬2 min drive
  • ‪El Canaveral Mexican Restaurant - ‬5 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Domino's Pizza - ‬8 min walk

About this property

Quality Inn & Suites

Hotel in West Helena with free breakfast and a fitness center
Quality Inn & Suites offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. Refrigerators and microwaves are provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 63 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions are provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary full breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Property is also known as

Best Western Inn West Helena
Best Western West Helena
Best Western Inn
Quality Inn & Suites Hotel
Quality Inn & Suites West Helena
Quality Inn & Suites Hotel West Helena

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 94 out of 330 reviews" "
Rating 8 - Good. 120 out of 330 reviews" "
Rating 6 - Okay. 54 out of 330 reviews" "
Rating 4 - Poor. 29 out of 330 reviews" "
Rating 2 - Terrible. 33 out of 330 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Willie

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Limited food options no comforters on bed just sheets and one blanket really. breakfast was supposed to be provided but not available staff was great but that doesn't help my stomach
Stayed 1 night in Sep 2024

2/10 Terrible

Tiffany

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Mattie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunate circumstances.
City water problems caused low water pressure and no hot water for showers. First room at checkin didn’t have a working shower. The staff was friendly and helpful.
Stayed 5 nights in Sep 2024

8/10 Good

Kelley

Stayed 2 nights in Aug 2024

2/10 Terrible

Willie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room reaked with cigarette smoke, carpet was filthy, the furniture was old and worn and needed replacing.I never stay there again
Stayed 1 night in Aug 2024

6/10 Okay

Andrea

Traveled with family
Place had bed bugs we woke up and had bites all over us.
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Close to venue
Stayed 3 nights in Aug 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Tanicia

Stayed 1 night in Aug 2024

2/10 Terrible

Delores

Disliked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Teryes

Liked: Staff & service, property conditions & facilities, room comfort
Upgrades are in order.
The only issue was the AC unit wasn't working properly. Had to keep thermostat set at 60 for continuous comfort. This place could use some upgrades.
Stayed 2 nights in Aug 2024

2/10 Terrible

Erikah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs in room and pubic hair on toilet. The shower was poor reconstructed.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jerry

Disliked: Staff & service, property conditions & facilities
I was told that they had an open pool to swim in. I had to kids really wanting to swim. They do have a pool but it has not worked in 4 years. The beds was not bad. I did order a cot to sleep on for the kids when I booked the room. i got three old couch cushions not a roll away bed. If someone just needs a room to stay in this hotel would be ok
Stayed 2 nights in Aug 2024

6/10 Okay

Schad

Stayed 1 night in Jul 2024

2/10 Terrible

Sierra

Stayed 1 night in Aug 2024

6/10 Okay

Ernestine

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property needs a serious upgrade. Lighting bad in bathroom.
Stayed 3 nights in Jul 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming to the quality Inn in Helena, Arkansas for years. The property has went down the rooms need updating. The carpet is dirty. The toilets are old and the toilets are for children needs to be upgraded. I really would like to have a refund the staff did not knock on my door, put the key in and came in our room as we were laying on the bed. I want a refund.
Stayed 2 nights in Jul 2024

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was extremely friendly. The rooms were organized very well but the maintenance was not good at all. Entrance door to the room, the lock was loose and one of the sinks in the room was broken. It was supposed to be a handicapped room but no removal shower head or grab bars so it wasnt really a handicapped room. The bathroom had mold everywhere. The TV remote was missing and the clerk at the desk had problems finding one that worked with batteries. Did have a nice entry and breakfast area. Housekeeping was great. It was hotel management that was bad.
Stayed 1 night in Jul 2024

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected!
The appearance of the building was concerning but it was overlooked due to the buildings age. Thankfully the inside was clean and up to par. The ac unit worked exceptionally well and moreover the staff was courteous and helpful. While the pool was closed, the continental breakfast was inviting. The only reason I didn't give the hotel 5 stars is because their continental breakfast was meatless thus prompting me to seek breakfast elsewhere. I look forward to utilizing their accommodations in the future. It's no Hilton or grandiose hotel but for the price, it was worth it especially being close to restaurants and shopping.
Stayed 3 nights in Jun 2024

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drove 7 hours to this hotel because we wanted a swimming pool. Upon arrival the pool was closed for the season. Clerk said it needed to be painted but it looked fine to me. The mirrors in the room and the tv screen were filthy. Not only were they filthy someone had wet their finger to put crosses on the mirrors. The tv had internet problems that went in and out often. We called the front desk and the desk clerk complained that the smart tv's were a stupid addition to the hotel. He preferred the old analog tv's! There were no cell phone/USB hookups. The bathtub was very slippery and had no rails. To continue my shower I had to grab a bath towels from the rock and put it in the tub to keep from falling. The ice machine in our building didn't work. Had to go to another building to get ice. The washing machine was $2.50 and the machine kept asking for more quarters. The quarters were kept getting stuck and the clerk was not able to help us. The smoke alarm in the laundry room (2 doors down from our hotel room) kept beeping. The staff were unprofessional. The night clerk complained about his low wages and how bad things were there. The day clerk didn't even speak to me or acknowledge my complaint about the mirrors. Unfortunately, due to a car problem we had to stay for 2 nights. Needless to say, we didn't eat breakfast there!
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not stay there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Barbara

Liked: Cleanliness
Stayed 2 nights in Jun 2024

2/10 Terrible

joyce

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was stopped up. The swimming pool was out of service, and the sheets were dirty. The phones did not work. The carpet was wet like someone like someone hurriedly wanted to clean the carpet before the guests arrived. Overall there was a lack of Quality.
Stayed 2 nights in Jun 2024