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American Inn & Suites Waterford

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for American Inn & Suites Waterford

Indoor pool, outdoor pool
Front of property
Desk, laptop workspace, iron/ironing board, free WiFi
Dining
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Pet friendly
    Pet friendly
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
7076 Highland Rd, Waterford, MI, 48327
  • Huron River
    2 min drive
  • Pontiac Lake State Recreation Area
    3 min drive
  • Union Lake
    6 min drive
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    47 min drive

Room options

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds
Exterior
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel
Breakfast included
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (861)
The price is $134
per night
$145 total
includes taxes & fees
Dec 5 - Dec 6
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

About the neighborhood

Waterford

Located in Waterford, American Inn & Suites Waterford is in the business district, within a 5-minute drive of Huron River and Pontiac Lake State Recreation Area. .This inn is 9.7 mi (15.6 km) from Great Lakes Crossing Outlets and 2 mi (3.2 km) from Pontiac Lake Dog Park.
View more Inns in WaterfordOpens in a new window

What's nearby

  • Pontiac Lake State Recreation Area - 3 min drive - 2.1 miles
  • Alpine Valley Ski Area - 8 min drive - 5.2 miles
  • Great Lakes Crossing Outlets - 16 min drive - 9.7 miles
  • Pine Knob Ski Resort - 16 min drive - 10.3 miles
  • Pine Knob Music Theatre - 19 min drive - 10.2 miles

Getting around

  • Pontiac Station - 12 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 1 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Leo's Coney Island - ‬3 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive

About this property

American Inn & Suites Waterford

Inn in Waterford with a sauna and a 24-hour business center
American Inn & Suites Waterford offers 111 accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
Stay in one of 111 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a sauna. Additional amenities at this inn include complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Grab a bite from the snack bar/deli serving guests of American Inn & Suites Waterford.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (38 inch wide door)
  • Grab bar near toilet (34 inches high)
  • Raised toilet seat (21 inches high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

Reviews

6.2
Rating 10 - Excellent. 177 out of 937 reviews" "
Rating 8 - Good. 229 out of 937 reviews" "
Rating 6 - Okay. 170 out of 937 reviews" "
Rating 4 - Poor. 153 out of 937 reviews" "
Rating 2 - Terrible. 208 out of 937 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 1 night in Aug 2024

2/10 Terrible

Raymond

Disliked: Cleanliness, amenities, property conditions & facilities
Checked out almost immediately because of domestic disturbance next to my room. Many police showed up. Room was dated and worn.
Stayed 7 nights in Jun 2024

8/10 Good

Zachary

Traveled with partner
Liked: Cleanliness, staff & service
Everything was great
Stayed 1 night in Aug 2024

2/10 Terrible

Jessica

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our beds were unstable and would flip when you sat or laid on them because the frames were broken and held up with unstable 2x4 boards. 1 of the queen beds in our room was completely unusable. The blankets were stained with black marks and the chair at the desk was broken so when my son sat in it, he fell backwards. The shower head on the shower came off when adjusting the spray features which caused the water to spray all over the ceiling. The pet policy was not followed as there were multiple dogs over 25lbs who were not leashed and barked throughout our entire stay, night and day to the point that other residents were screaming in the hallways to "shut those dogs up" on multiple occasions. Children roamed the hotel hallways unattended, screaming, crying and playing tag throughout the building. There isnt an area for dogs to go potty outside unless its in the grass between parked cars in the parking lot. Ultimately we were very disappointed with our stay. The hotel hallways smelled like Marijuana and the flooring through the halls was peeling up so badly that we kept tripping on pieces as we walked. The carpet in the room was dirty that our feet turned black when walking barefoot in our room so we kept our shoes on the rest of our stay.
Stayed 1 night in Aug 2024

2/10 Terrible

jeanne

Traveled with partner
Disliked: Amenities
smell lof dope in the hall, banging of doors late into night, dogs barking, headboard fell down. NOT good experience
Stayed 1 night in Aug 2024

4/10 Poor

kelli karleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had terrible air conditioning. Housekeeping was unacceptable. Mopping floors with NO wet floor signs. All corridors completely soaking wet . People obviously living in hotel. Horrible. Smoking outside of hotel rooms thru windows. Sad. Paid 90.00 for one night. Would have been better to sleep in my truck.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't even think about it.
Didn't get past the door to the room. The smell was horrible. Walked back down the stairs with the filthy carpet and handed the keys baxk to the desk clerk. She was kind and offered a different room but there was NO way the smell was only in 1 room. Left without a refund. It was worth the money to NOT stay there. Dont even think about this place.
Stayed 1 night in Aug 2024

2/10 Terrible

Martin

Traveled with family
Property is being renovated. Mo signage. Gps said we had reached the destination but had to circle the building snd enter to confirm. Common areas are dirty snd in serious need of housekeeping. Room was clean but not spotless. Apparent homeless loitering negatively impacted a sense of security
Stayed 1 night in Aug 2024

2/10 Terrible

Traci

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Vanessa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unkempt
Check in was nice and easy, the lady was knowledgeable and friendly. Unfortunately the halls of the hotel smell something awful, a mix between cat litter and mold maybe. I doubt the floors have been mopped in the past 4 months ( very sticky).The room smelled of incense which was pleasant. The bathroom didn't have any toilet paper, the desk fell apart while my daughter was eating dinner, ( husband put that back together). All in all, it was a place to lay our head's after a long day ( linens did smell clean).
Stayed 1 night in Aug 2024

2/10 Terrible

Cat

Stayed 1 night in Aug 2024

8/10 Good

Brian.

Stayed 1 night in Aug 2024

2/10 Terrible

Daryl

Stayed 2 nights in May 2024

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buyer beware...
Upon arrival, the hotel exterior did not appear well maintained and did not look safe or inviting. Within minutes of parking, several people in the parking lot were arguing and cussing at each other. Shortly thereafter, another man pulled in with a truck and trailer and parked and got out and started yelling at a women. I left and never checked in. As a single woman staying by myself, staying here with those folks checking in and carrying on like they were, was not a comfortable option.
Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities, room comfort
The facility showed its age a bit but was still in good condition. We were down for a concert that filled most of our time, so we didn't explore anything else there. Room was clean and comfortable and that's all we were looking for. We will use again in the future.
Stayed 1 night in Aug 2024

2/10 Terrible

Laura

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was right but u get what u pay for. Staff was rude and very unhelpful. The place was filthy. The hallways when we got up in the AM had several spots of what looked to rat droppings!!!. It was a horrible experience. Also there was standing water from a roof leak in the common area that was there all night n day and not even a sign out to warn you.
Stayed 1 night in Aug 2024

2/10 Terrible

Cari

Disliked: Property conditions & facilities
This place is a Dive. Listed as non smoking and thats all I smelled in our hallway. Building needs a total renovation. Furniture is worn badly. Elevators are gross and hot. Pool floor smelled so bad I had to plugged my nose. Everyone should stop listing is hotel. It was gross!
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was super friendly the place needs some serious updating and it seems to be people living there.
Stayed 1 night in Aug 2024

2/10 Terrible

Mr.

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Won’t be back nasty loud place walked in our room 1/2 hour before check wanting us to leave
Stayed 2 nights in Jul 2024

2/10 Terrible

Lisa

I was run down and need in basic freshening up paint and cleanliness. The bed was hard and did not have enough linens basically it was a fitted sheet, a top sheet and a duvet cover with no duvet. Will not stay here again
Stayed 1 night in Jul 2024

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated property and not very clean
Stayed 2 nights in Jul 2024

4/10 Poor

Brianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Connor

Stayed 1 night in Jul 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so infested with bed bugs that we ran out the place.im calling the health department
Stayed 1 night in Jul 2024