4/10 Poor
Jessica, Fairbanks
Traveled with family and small children
Aug 18, 2024
Disliked: Staff & service, property conditions & facilities
Was skeptical of property when I first arrived when I could not find the front desk because I questioned the open door that had a desk that had laundry around and did not assume at first it was where I would need to check in, but second time going into the building it was the correct place to be to check in. While checking in I have them my name and my ID and also verified that I booked thru Expedia. They a pulled the form and looked over it to make sure they had the correct form, I was then asked to write my number down, initial next to the disclosures, and sign. Several hours later at about 9:30pm in bed and with tired kids, someone knocked at the door. Husband answered and was told I signed the wrong form and told to come to the office to verify my information. Husband went to the office with two other customers there and he said they were obviously upset and said on the lines sarcastically “ as long as the kids have somewhere to sleep.” My husband didn’t say anything and the employee let him know they will switch the rooms. I take responsibility that I didn’t look at the top of the form for my information and trusted the employee when he initially looked at the form when I gave him my info to check in. Although there was no responsibility taken for there part in it and knocking on the door late at night, appreciate they did not have us move rooms in the middle of the night. The room was rundown, curtains dirty, and could hear vehicles thru the night, messy
hallway.
Jessica
Stayed 1 night in Aug 2024