4/10 Poor
Sally F.
Jul 3, 2023
Liked: Cleanliness
Lovely house but they don’t provide linen as standard and charge more than advertised!
This house is absolutely beautiful and is very nicely looked after. Great location, beach nearby and shops/restaurants close by. There is a dog kennels very nearby which was quite noisy at night. The owner very kindly agreed to let us check in early to accommodate our arrival time in Vinaros
BUT we would have given the house 5 stars if we hadn’t been overcharged for linen and towels. I don’t understand why there is a charge for bed linen - it is essential and unreasonable to expect guests to bring their own - you don’t expect someone to bring their own plates or cups - these should be included as part of a holiday rental. It was advertised that bed linen is €5 per person, and towels were €2.50. When we arrived, after a long journey with 3 young children, we were met by the housekeeper who was very friendly. However, she charged €10 per person for bed linen and towels even though we told her we did not need towels and we had brought a cot for the baby so didn’t need sheets for her. We should have been charged €20 but she made us pay €50. I checked the advert once she left and saw how much she overcharged us - I have emailed the owner to request a refund of the €30 and have not received a reply.
Sally F.
Stayed 1 night in Jul 2023