2/10 Terrible
Ed, Orland Park
Traveled with partner
Sep 13, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
I am really torn on how to rate this as I wish I could give two reviews. So I am rating this based on what upset me the most.
First, we booked the room at 300 euros. Less than 12 hours later I saw the same room for 70 less. I messaged them and asked if they could honor the difference or offer something as a discount. They were unconcerned and basically rude.
Second, breakfast was offered at a discount at checkin for 30 euros. But the menu at breakfast had the same deal for 20 euros. I tried explaining this but due to language issues got nowhere. Speaking of which, the breakfast buffet was the worst we've seen in our travels the past two weeks in europe. To pay 30 euros for an omelet and coffee seems somewhat outrageous.
Third, the dinner was the worst we have had in our stay in Europe.
All of this left a bad taste in my mouth. Hence, there is no way I can possibly rate this experience as anything but terrible.
On the other hand, the service was impeccable. Everyone was very friendly and very helpful. I was actually overwhelmed how nice everyone was.
But that does not help the fact that I felt ripped off with the whole situation.
Ed
Stayed 2 nights in Sep 2024