For a start, the atmosphere of the room was bad, because the first impression was of the room, in a first class hotel, was not pleasant. First, the bathroom very small, but is Ok, We only had one hand towel and one of foot towell. The decoration was the worst, the window curtain was broken and couldn’t be move to close or open.
And most basic thing in a hotel room, comfort for guests, the bed in a very strange position , with the headboard next to the longest part of the bed and one of the corners outside the wall. (I have photos if anyone in administration wants to see the room that I talking about).
After my complaint, of course, they gave us a real hotel room and no complaints about it. But, the first impression counts.