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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Restaurant
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
$114
$99 nightly
$114 total
Total with taxes and fees
Mar 1 - Mar 2

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(26 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(56 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(24 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(43 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the neighborhood

Victoria

With a stay at Best Western Plus Carlton Plaza Hotel, you'll be centrally located in Victoria, steps from The McPherson Playhouse and within a 5-minute walk of Market Square. .This hotel is 0.3 mi (0.5 km) from Chinatown and 0.3 mi (0.5 km) from Fan Tan Alley.

What's nearby

  • Government Street - 1 min walk - 0.1 miles
  • The McPherson Playhouse - 1 min walk - 0.1 miles
  • Chinatown - 3 min walk - 0.2 miles
  • Market Square - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Fatburger - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪John's Place Restaurant - ‬3 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 108 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This Edwardian hotel also features a hair salon, a television in a common area, and a vending machine.
At Best Western Plus Carlton Plaza Hotel, enjoy a satisfying meal at the restaurant. Full breakfasts are served on weekdays from 7:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 878 out of 1365 reviews
Rating 8 - Good. 321 out of 1365 reviews
Rating 6 - Okay. 107 out of 1365 reviews
Rating 4 - Poor. 32 out of 1365 reviews
Rating 2 - Terrible. 27 out of 1365 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kole

Stayed 1 night in Nov 2025

10/10 Excellent

Lowani

Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities
Fantastic hotel, great staff, so helpful and friendly. Room was super clean and well stocked, the family suite is perfect for families with young kids. The area just around the hotel is a little rough, but a short 5 minute walk towards the water takes you to a nicer part of town. Rubys reataurant is phenomenal! Excellent food at reasonable prices, we loved it. Will stay again!
Stayed 2 nights in Nov 2025

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Staff were very friendly and we loved the location. We got a room upgrade and loved having a kitchen and nice sitting area in the room. We will be back.
Stayed 1 night in Nov 2025

10/10 Excellent

sagarjeet

Stayed 1 night in Nov 2025

8/10 Good

Brittni

Stayed 3 nights in Nov 2025

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Properly priced
Stayed 2 nights in Nov 2025

10/10 Excellent

Dakota

Stayed 1 night in Nov 2025

6/10 Okay

brent

Stayed 1 night in Nov 2025

8/10 Good

Emerson

Stayed 1 night in Nov 2025

8/10 Good

Deepika

Traveled with group
Liked: Cleanliness, staff & service, amenities
Just noisy from work being done outside :(
Stayed 3 nights in Nov 2025

10/10 Excellent

Mantaj

Stayed 1 night in Nov 2025

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very clean, Staff were all great. The restaurant downstairs was fabulous too. Will for sure stay again and also have told many about it.
Stayed 2 nights in Nov 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely fantastic! Will definitely be back.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jaswinder

Great service
Stayed 1 night in Nov 2025

10/10 Excellent

Rachelle

Liked: Amenities
Yes
Stayed 1 night in Oct 2025

8/10 Good

Harpreet

Liked: Cleanliness
Everything good
Stayed 1 night in Nov 2025

10/10 Excellent

Rufino, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Great location and hotel room — comfortable, clean, and exactly what I needed.
Stayed 1 night in Nov 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities
Hotel was very clean and staff was wonderful. The only issue I had was the night club underneath my room. the bass was pounding despite the ear plugs left in the room
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Check in person allowed me to feel very welcomed!
Stayed 1 night in Nov 2025

6/10 Okay

Tiffany

Stayed 2 nights in Nov 2025

10/10 Excellent

Kylie

Liked: Cleanliness, amenities, property conditions & facilities
Really great customer service and clean rooms. 10/10!
Stayed 2 nights in Nov 2025

10/10 Excellent

jennifer

Stayed 1 night in Nov 2025

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Friendly and clean, and in a great location
Stayed 2 nights in Nov 2025