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Waldorf Astoria Versailles - Trianon Palace

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waldorf Astoria Versailles - Trianon Palace

Aerial view
Lobby
Terrace/patio
Lobby
Indoor pool, open 7:00 AM to 9:00 PM, sun loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Gym
  • Pet friendly

Explore the area

Map
1 Boulevard De La Reine, Versailles, Yvelines, 78000
  • Royal Opera of Versailles
    10 min walk
  • Eglise Notre Dame
    10 min walk
  • Château de Versailles Gardens & Park
    11 min walk
  • Paris (ORY-Orly)
    37 min drive

Room options

View all photos for Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star)

Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star) | Living area | Flat-screen TV, DVD player

Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star)

  • 700 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Garden View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Garden View (Palace 5 Star)

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Park View (Palace 5 Star)

Deluxe Suite, 1 King Bed, Park View (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Park View (Palace 5 Star)

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking (Palace 5 Star)

Superior Room, 1 King Bed, Non Smoking (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking (Palace 5 Star)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms, Annex Building (Pavillon 4 star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, Multiple Beds, Connecting Rooms, Annex Building (Pavillon 4 star)

  • 538 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star)

Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star)

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Park View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Park View (Palace 5 Star)

  • 377 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Pavillon 4 star)

Room, 1 King Bed (Pavillon 4 star) | Bathroom shower

Room, 1 King Bed (Pavillon 4 star)

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View (Palace 5 Star)

Flat-screen TV, DVD player

Deluxe Room, 1 King Bed, Garden View (Palace 5 Star)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Versailles Suite, Palace 5 Star)

Suite, 1 King Bed (Versailles Suite, Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Versailles Suite, Palace 5 Star)

  • 1615 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars)

Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars) | Bathroom | Combined shower/tub, hair dryer, bathrobes, towels

Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars)

  • Park view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 2 Twin Beds, Garden View (Pavillon 4 star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Garden View (Pavillon 4 star)

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Garden View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Garden View (Palace 5 Star)

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Annex Building (Pavillon 4 star)

Room, 2 Twin Beds, Annex Building (Pavillon 4 star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Annex Building (Pavillon 4 star)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Park View (Palace 5 Star)

Junior Suite, 1 King Bed, Park View (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Park View (Palace 5 Star)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Terrasse Suite, Palace 5 Star)

Suite, 1 King Bed (Terrasse Suite, Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Terrasse Suite, Palace 5 Star)

  • 1184 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Hotel Le Versailles

Free WiFi
Air conditioning
Breakfast available
Parking available
4.2 out of 5, Very Good, (1003)
The price is $111
per night
$140 total
includes taxes & fees
Jan 5 - Jan 6
Hotel Le Versailles

About the neighborhood

Versailles

With a stay at Waldorf Astoria Versailles - Trianon Palace, you'll be centrally located in Versailles, a 3-minute drive from Palace of Versailles and 13 minutes from Roland Garros Stadium. .This family-friendly resort is 9.3 mi (14.9 km) from Paris Expo and 9.8 mi (15.8 km) from La Défense.
View more Resorts in VersaillesOpens in a new window

What's nearby

  • Château de Versailles Gardens & Park - 11 min walk
  • Paris France Temple - 16 min walk
  • Palais des Congrès - 16 min walk
  • Palace of Versailles - 16 min walk
  • Grand Trianon - 17 min walk

Getting around

  • Versailles Château Rive Gauche RER Station - 3 min drive
  • Versailles-Rive-Droite Station - 14 min walk
  • Paris Orly Airport (ORY) - 37 min drive

Restaurants

  • ‪Ladurée Versailles - ‬17 min walk
  • ‪Angelina - ‬12 min walk
  • ‪La Buvette du Dauphin - ‬11 min walk
  • ‪La Girandole - ‬10 min walk
  • ‪La Veranda - ‬1 min walk

About this property

Waldorf Astoria Versailles - Trianon Palace

Luxury Versailles resort in Notre-Dame with 2 restaurants
Waldorf Astoria Versailles - Trianon Palace offers 199 accommodations with DVD players and minibars. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include espresso makers and safes. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor tennis court, an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Guerlain has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 199 guestrooms featuring minibars and espresso makers. Flat-screen televisions and DVD players are provided for your entertainment, with wired and wireless internet access available for a surcharge. Bathrooms feature shower/tub combinations, hair dryers, and bathrobes. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, an outdoor tennis court, and a sauna. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at La Veranda, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this resort consist of a conference center and 18 meeting rooms. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM.
La Veranda - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Gordon Ramsay au Trianon - This fine-dining restaurant specializes in French cuisine and serves dinner only. 1-star Michelin rating. Reservations are required. Open daily.
Bar Galerie - This bar serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 25 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free valet parking on site
  • Self parking on site (EUR 24 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 39 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Galerie
  • Gordon Ramsay au Trianon
  • La Veranda

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • Free crib
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1910
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 11.38 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 39 per person
  • Fee for in-room wireless internet: EUR 25 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: EUR 25 (rates may vary)
  • Self parking fee: EUR 24 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Gordon Ramsay au Trianon Restaurant is open from Tuesday to Saturday for dinner. The restaurant is closed on Sunday and Monday.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Trianon Palace Versailles Waldorf Astoria
Trianon Palace Versailles Waldorf Astoria Hotel
Trianon Versailles Palace
Trianon Waldorf Astoria
Trianon Waldorf Astoria Hotel
Trianon Palace Waldorf Astoria Hotel
Trianon Palace Waldorf Astoria
Trianon Palace Hotel Versailles
Versailles Trianon Palace Hotel
Waldorf Astoria Trianon Palace Versailles Hotel
Waldorf Astoria Trianon Palace Hotel
Waldorf Astoria Trianon Palace
Trianon Palace Versailles A Waldorf Astoria Hotel
Waldorf Astoria Versailles - Trianon Palace Hotel
Trianon Palace Versailles A Waldorf Astoria Hotel
Waldorf Astoria Versailles - Trianon Palace Versailles
Waldorf Astoria Versailles - Trianon Palace Hotel Versailles
Waldorf Astoria Trianon Palace Versailles
Waldorf Astoria Versailles Trianon Palace
Waldorf Astoria Versailles - Trianon Palace Resort
Waldorf Astoria Versailles - Trianon Palace Versailles
Waldorf Astoria Versailles - Trianon Palace Resort Versailles

Waldorf Astoria Versailles - Trianon Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1001 reviews" "
Rating 8 - Good. 233 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and location is perfect if visiting Versailles. The bed very comfy! The room was spacious and comfortable. I felt the shower - hot water, shower pressure was very lacking but everything else was perfection.
Stayed 1 night in Sep 2024

8/10 Good

Mylene, Hasbrouck Heights

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We appreciate the hospitality of the front desk reception when we arrived early. Our experienced with our stay was great except for the dining experience we had. By the way the food was great and the waiters were good overall except the one staff who seated us at our table. There were 3 tables available for two at that time, two in the middle & one by the window. She seated us at one of the middle table that we felt uncomfortable, so we asked to be moved by the window table for two, she said she will get back to us about that & she never did & never followed up on us. Then 2 guests came she also ushered them in the table for two in the middle but then they refused to seat and ask for a table by the window and immediately without hesitation she granted their request and totally ignored our first request. We are very disappointed by unjust & somewhat racist to us. On our way out I told her you never came back to follow up on us. We travel a lot and stayed in most of the best hotels out there and this is by far the worst service we’ve experience We we’re not treated fairly at this dining experience and ask the manager to address this issue with this particular individual.
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel! Beautiful, elegant, comfortable, clean. Always smells so fragrant. (How do they do that?!) Right next to extensive Versailles fields and forests that are free access and incredibly beautiful and relaxing to walk through. Amazing! A few blocks from lovely town of Versailles and the Chateau. We loved this hotel and were sad to leave! We will definitely be back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dominic

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Igor, Roswell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is simply charming. The building is beautiful and our room was clean and spacious. The hotel provides an easy access to Versalles, and one can buy tickets at the concierge stand. The only downside is the food at Le Veranda restaurant. We had quite mixed experience. Couple of dishes were excellent, while others were absolutely inedible. The breakfast was simply bad. So they certainly need to up their game when it comes to the food
Stayed 1 night in Sep 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosa

Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Renu

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive property with amazing staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Solomon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was magical
Stayed 3 nights in Aug 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Charlotte

Liked: Staff & service, amenities, property conditions & facilities
The service was amazing. Staff was very helpful and polite.
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is beautiful and peacful. The staff was so helpful and accommodating. I would highly reccomed it it.
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful but the 5 star is much better than the 4 star so I would choose the main building.
Stayed 1 night in Aug 2024

10/10 Excellent

Chastidy, Valley Stream

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part is the access to the Versailles Gardens. I will be back! This was my second time visiting Paris and this location made the difference for me. The staff were so kind and the hotel grounds were impeccable. It was about a 35 minute train ride into Paris, which we did every day without complaint. The train station was within walking distance. I loved everything about my stay.
Stayed 5 nights in Jul 2024

10/10 Excellent

Sinead

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right by the Palace Gardens
We arrived early hoping to drop bags but were given a room immediately. Lovely hotel, couldn’t fault it at all
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Versailles Experience
Excellent stay here. It has been one of my favorite hotel experience. The grounds are beautiful. The service was perfection. I would love to return for a longer stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Behnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2024

10/10 Excellent

Giselle, thousand oaks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property walkable to the palace
Stayed 2 nights in Jun 2024

10/10 Excellent

Wesley

Stayed 4 nights in Jul 2024

4/10 Poor

Nicholas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A very nice property but absolutely terrible customer service we checked into the hotel and were not advised of the free parking from the valet but ended up being directed to a car park where we had to pay for overnight parking. We were not advised that there was free Wi-Fi in the rooms but asked to pay €10. We could not access the fridge to get the items out because they failed to release the lock and I called down to reception to speak with them. They did not answer calls - for 30 mins . They didn’t answer when I phoned the concierge and they didn’t answer when I phoned the person assistant so all in all very pretty hotel with very nice rooms but terribly badly run. Not what you expect for 800 euros per night
Stayed 2 nights in Jul 2024

4/10 Poor

Karin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not what we expected!!!!
When we made the reservation in no place did they tell us that the terrace bar was closed, my husband and I wanted to celebrate our anniversary with changpane and be able to enjoy its abane with peace of mind as we usually do on our trips and when we reserve hotels of this category more in this Location, it was disappointing trying to get an option with so many terraces and tables outside, the time we asked for was 4:30 and no restaurant at that time was busy, what a shame to have status with the Hilton and that it was of no use, it was uncomfortable try to find solutions and prefer to go somewhere else to enjoy an hour without the children.
Stayed 1 night in Jul 2024