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Emporio Veracruz Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emporio Veracruz Hotel

Front of property - evening/night
Interior
Exterior
Privilege Suite, 1 King Bed | Terrace/patio
Indoor pool, 2 outdoor pools

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Parking available
  • Bar
    Bar
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Spa
    Spa

Explore the area

Map
Paseo Del Malecon No 244, Veracruz, VER, 91700
  • Malecón de Veracruz
    1 min walk
  • Carranza Lighthouse
    3 min walk
  • Veracruz Harbour
    5 min walk
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    30 min drive

Room options

View all photos for Super Saver

Super Saver | Premium bedding, minibar, in-room safe, desk

Super Saver

  • 283 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

  • 290 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Double

Privilege Double | Premium bedding, minibar, in-room safe, desk

Privilege Double

  • 511 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds, Ocean View

  • 290 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Privilege Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Sea View

Premium bedding, minibar, in-room safe, desk

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Executive

Premium bedding, minibar, in-room safe, desk

Room Executive

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 2
  • 2 Full Bed(s) OR 1 King Bed(s)

View all photos for Suite Executive With Street View

Premium bedding, minibar, in-room safe, desk

Suite Executive With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Room Standard

Premium bedding, minibar, in-room safe, desk

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard With Ocean View

Premium bedding, minibar, in-room safe, desk

Double Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)
Lobby
Gran Hotel Diligencias
Pool
Hot Tub
Spa
Parking included
4.3 out of 5, Excellent, (1002)
Gran Hotel Diligencias

About the neighborhood

Veracruz

A stay at Emporio Veracruz Hotel places you in the heart of Veracruz, just a 5-minute walk from Veracruz Harbour and within a 5-minute drive of Veracruz Aquarium. .This family-friendly hotel is 5.2 mi (8.4 km) from Plaza Las Americas Shopping Mall and 5.6 mi (9.1 km) from Mocambo Beach.

What's nearby

  • Malecón de Veracruz - 1 min walk - 0.1 miles
  • Veracruz Harbour - 5 min walk - 0.3 miles
  • Zócalo - 7 min walk - 0.4 miles
  • Veracruz Cathedral - 7 min walk - 0.4 miles
  • Veracruz Aquarium - 3 min drive - 1.9 miles

Getting around

  • Veracruz Central Station - 11 min walk
  • General Heriberto Jara Intl. Airport (VER) - 30 min drive

Restaurants

  • ‪Gran Café de la Parroquia - Malecón - ‬3 min walk
  • ‪Restaurant "El condimento" del Hotel Emporio - ‬1 min walk
  • ‪Jochos de la Naval - ‬5 min walk
  • ‪Sunset Coffee & Beers - ‬6 min walk
  • ‪Plaza gastronómica el refugios del pescador - ‬4 min walk

About this property

Emporio Veracruz Hotel

Bayside Veracruz hotel in Malecon with 3 restaurants
Emporio Veracruz Hotel offers 223 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, bidets, and hair dryers.

This Veracruz hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 223 guestrooms featuring minibars and DVD players. Rooms have private balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with showers feature bidets and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional features at this hotel include wireless internet access (surcharge), gift shops/newsstands, and wedding services.
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-out. Planning an event in Veracruz? This hotel has 1787 square feet (166 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Emporio Veracruz Hotel has 3 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night); free wired internet
  • Available in some public areas: WiFi (USD 15 per night); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,787 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On the bay
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired internet in public areas: USD 15 per night (rates may vary)
  • Self parking fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1033 reviews" "
Rating 8 - Good. 215 out of 1033 reviews" "
Rating 6 - Okay. 102 out of 1033 reviews" "
Rating 4 - Poor. 39 out of 1033 reviews" "
Rating 2 - Terrible. 39 out of 1033 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MARIANO

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 3 nights in Aug 2024

10/10 Excellent

NORA

Stayed 1 night in Aug 2024

10/10 Excellent

Arianna, Poulsbo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, wonderful view and friendly/ helpful staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Alan

Stayed 4 nights in Aug 2024

6/10 Okay

Eric

Stayed 1 night in Jul 2024

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Angela

Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Hotel rooms are nice and clean. The hotel does feel old. The service in general was very poor. Took me 45 min to be able to check-in. A room with the specifications I had reserved was not available, and the staff were not accommodating at all. I ordered room service for breakfast, even after a confirmation call for the order, half of what I ordered didn’t arrive. When they finally brought the rest, they brought what I had specifically asked not to due to food allergies. By the time the whole order arrived (and cutlery which was also missing) it was already time for me to leave. There was never any follow-up on requests or comments.
Stayed 3 nights in Jul 2024

10/10 Excellent

Socorro

Stayed 3 nights in Jul 2024

10/10 Excellent

Loc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with good size swimming pool and authentic restaurant.
Stayed 3 nights in Jul 2024

10/10 Excellent

Erica

Traveled with group
Stayed 1 night in Jul 2024

6/10 Okay

JOHN, Houston

Stayed 1 night in Apr 2024

10/10 Excellent

Josue

Stayed 2 nights in Jul 2024

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emporio Veracruz Rocks!
Great stay! Arantza Rossana and Emilio were great! Can’t wait to come back!
Stayed 1 night in Jul 2024

10/10 Excellent

O

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best time and service at Emporio Hotel en Veracruz
I love this place it is centrally located downtown! I loved the service! Emilio, Rossana and Arantza were the best they made feel like home away from home! I can’t wait to come back again
Stayed 1 night in Jul 2024

10/10 Excellent

Carmen

Stayed 1 night in Jul 2024

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
OK, it’s not good enough
Well, we have been coming here for many years and I have noticed a drop in quality and food and beverage We usually stay for one day or three when first started coming here the employees were enthusiastic. The place was beautiful. The swimming pool and Service was great. The last couple times I’ve come. The front desk did OK but Room Servise and the service for the pool meaning if you ordered something, it would take an active Congress to get somebody to come out and always takes way too long The food has really gone down in quality not were terrible. We asked for a margarita on the rocks with salt. I get a blended margarita that was horrible. These things used to be much better. The rooms were clean and tidy. I just don’t see that enthusiasm that I used to see in your employees. I have worked in this kind of field for over 30 years and I do a lot of traveling. You have a nice hotel and a great location. Just need people to welcome them. Like is if they were welcome to their own home and they need to have a sense of urgency it would help if they brought napkins as well and utensils to eat with. It is the little extra touches please and thank you. Go long way. How is your meal? How was your stay? let people know what’s going on in town. You have a good restaurants, but there’s others around as well.
Stayed 1 night in Jul 2024

10/10 Excellent

ROSA ADELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is easy to go anywhere
Stayed 7 nights in Jun 2024

10/10 Excellent

Arturo

Stayed 1 night in Jun 2024

8/10 Good

Harold, Villa Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is location in the heart of the Malecón and over very modern amenities.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rosa

Stayed 4 nights in Jun 2024

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good long stay at the hotel (10 days). It was very conviniently located for the work I was doing. The service was as usual very good, I have only a complain regarding their keys as I had to go back everytime to the reception and get it to work again. I didnt placed near the cel phone or other equipment and still didnt work. Also, I felt their buffet options were not as good as I remember them from previous stays... Still a great option for my trips to Veracruz
Stayed 10 nights in Jun 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place always.
Stayed 1 night in Jun 2024

4/10 Poor

Patricia

Stayed 1 night in Jun 2024