10/10 Excellent
Joann
Aug 25, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. It was located so centrally to be able to see everything in Venice. The staff were so helpful and accommodating. I had 2 days in Venice and was able to see all I wanted with this central location. The restaurant has breakfast on site if you want convenience. My only complaint was the fees that were advised for a private airport transfer by hotel staff was quoted almost half of what I was charged by the company. It was definitely not inexpensive. I did verbalize my unhappiness with the inaccurate information versus the charge. The hotel was extremely apologetic and timely and did get the company to give a partial refund. However, if the pick up was before 8 am there was 60 euro more cost which was not advised which was part of the 170 euro more charged. I still am VERY thankful for their assistance in arranging all and getting partial refund. They truly were top notch customer service!
Joann
Stayed 2 nights in Aug 2024