After we walked our luggage from the train station we were met by the proprietor, we were told there was plumbing issues and that we would have to walk 5 mins... no apology, no offer for compansation, no help with bag, 5 mins turned into all the way across the city (had we known we would have taken ferry instead of hauling our large luggage through an over packed city with lots of steps) This is after emailing us the previous dy to find out when we would be there, which would have been the time to tell us we would not be staying in the place we rented. The place that we were put had no shared kitchen, no amenities, and the TINY bathroom didn't drain, very bad experience, with no apology or anything to make it right.