The hotel itself offers clean rooms, free breakfast, and has many nice balconies. Physically, the place is quite pleasant. However, I was there to "catch an international flight". As such, I was quite amazed that a hotel that advertises itself as an "airport hotel" would be 20 minutes away by taxi (and 45 min away by public bus). No, there was no "free shuttle" to the airport, even though that would expected with such advertising. Moreover, I was concerned, so I prebooked a taxi pickup for 8:30, and made the staff verify that this would be a punctual pickup the night before.
Come morning, no taxi was in sight by 8:30 am, so by 8:45, I insisted numerous times that they call the cab company again, as reminder, to check if there was a problem, and to certify that I had not much time to spare. But the front desk staff (a middle-aged asian woman) did not call the taxi again, and down-right refused even as my tempor elevated and 9:00 arrived. Then it became 9:05 and 9:10, so I started to try to hail a cab on my own, in which this elderly desk woman came scolding me to remain at the front door, and still she wouldn't call the cab company.
Amazingly, they came around 9:15 am, and then drove at around 80 mph to make up the 45 min lost time (no, that didn't make much difference, but it sure was terrifying). More amazibngly, I made my flight home (back to the USA).