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Hilton Molino Stucky Venice

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Molino Stucky Venice

Seasonal outdoor pool, pool umbrellas, sun loungers
Exterior
Family Suite | Living area | 40-inch LED TV with satellite channels, TV, toys
Exterior
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Pool

Explore the area

Map
Isola Della Giudecca 810, Venice, 30133
  • Peggy Guggenheim Museum
    29 min walk
  • Grand Canal
    4 min drive
  • Piazzale Roma
    4 min drive
  • Venice (VCE-Marco Polo)
    25 min drive

Room options

View all photos for Presidential Suite

Presidential Suite | Living area | 40-inch LED TV with satellite channels, TV, toys

Presidential Suite

  • 3229 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Tower)

Suite (Tower) | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Suite (Tower)

  • 721 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Junior Suite

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite (Venice View)

Executive Suite (Venice View) | Living area | 40-inch LED TV with satellite channels, TV, toys

Executive Suite (Venice View)

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Suite

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Room, 2 Twin Beds

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

Deluxe Room, 1 King Bed (View) | View from room

Deluxe Room, 1 King Bed (View)

  • 291 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 2 Twin Beds

  • 268 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 2 Twin Beds

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds (Venice View)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 2 Twin Beds (Venice View)

  • 291 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed (Venice View)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed (Venice View)

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Family Suite

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (View)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 2 Twin Beds (View)

  • 291 sq ft
  • Canal view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Terrace/patio

Palazzo Veneziano

Free WiFi
Air conditioning
Breakfast available
Business services
4.8 out of 5, Exceptional, (1000)
The price is $123
per night
$145 total
includes taxes & fees
Dec 17 - Dec 18
Palazzo Veneziano

About the neighborhood

Venice

A stay at Hilton Molino Stucky Venice places you in the heart of Venice, a 4-minute drive from Grand Canal. .This luxury hotel is within close proximity of Teatro La Fenice and Casa dei Tre Oci.

What's nearby

  • Grand Canal - 4 min drive - 1.2 miles
  • Piazzale Roma - 4 min drive - 1.2 miles
  • Port of Venice - 4 min drive - 1.3 miles
  • Tronchetto Waterbus Stop - 4 min drive - 1.3 miles

Getting around

  • Venezia Ferryport Station - 5 min drive
  • Venezia Tronchetto Station - 12 min drive
  • Marco Polo Airport (VCE) - 25 min drive

Restaurants

  • Laguna Bar
  • Gelateria Nico
  • Cantinone Già Schiavi
  • Osteria Al Squero
  • Ristorante da Gianni alle Zattere

About this property

Hilton Molino Stucky Venice

Luxury hotel connected to the convention center in La Giudecca with 3 restaurants
Hilton Molino Stucky Venice offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 40-inch LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

This Venice hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 379 individually furnished guestrooms, featuring minibars and LED televisions. Satellite programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a 24-hour health club, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get around on the shuttle (surcharge), which operates within 10 meters.
Enjoy Italian cuisine at Aromi Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7 AM to 10:30 AM and on weekends from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 10:30 AM and on weekends between 7 AM and 10:30 AM.
Aromi Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Bacaromi Restaurant - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Rialto Bar & Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Skyline Rooftop Bar - Onsite cocktail bar. Happy hour is offered. Open daily.
Il Molino - This restaurant serves breakfast only. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 12.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge) up to 10 m

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 30 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Aromi Restaurant
  • Bacaromi Restaurant
  • Il Molino
  • Rialto Bar & Restaurant
  • Skyline Rooftop Bar

Things to do

  • 24-hour health club
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room

Family friendly

  • Art supplies
  • Baby bath
  • Baby toys
  • Children's books
  • Free crib
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 7 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.
Access to the pool is available in 2-hour time slots. Same-day pool access reservations must be made directly at the hotel via the Guest Relations Team in the morning.
Parents and legal guardians traveling with a child under 18 must provide proof of the parental or legal guardian relationship at check-in. If a child under 18 is traveling with an adult who is not their parent or legal guardian, a declaration of consent of travel issued by the parents and a copy of a valid ID must be provided at check-in.

Renovations and closures

The following facilities or services will be unavailable from October 13 2024 to May 1 2025 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from September 30 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 45 per accommodation, per day
Service animals are welcome, and are exempt from fees
1 total (up to 55 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 180 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 5.00 per person, per night for adults; EUR 2.50 per night for guests aged 10-16 years old.
  • Spa fee: EUR 40 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person
  • Fee for in-room wireless internet: EUR 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: EUR 12.95 per 24-hour period (rates may vary)
  • Pet fee: EUR 45 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 180 per night
  • Facilities fee: EUR 15 per person, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not allow electronic cigarettes.
The listed facilities fee comprises the area shuttle fee per person which provides roundtrip transportation to the city center.
Property Registration Number IT027042A1AOXQYIYR

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hilton Molino Stucky
Hilton Molino Stucky Hotel
Hilton Molino Stucky Hotel Venice
Hilton Molino Stucky Venice
Hilton Venice Molino Stucky
Molino Stucky
Molino Venice
Stucky Molino Venice
Venice Molino Stucky
Venice Stucky
Hilton International Venice
Hilton Molino Stucky Venice Hotel Venice
Hilton Molino Stucky Venice Hotel
Hilton International Venice
Hilton Venice
Venice Hilton
Hilton Molino Stucky Venice Hotel
Hilton Molino Stucky Venice Venice
Hilton Molino Stucky Venice Hotel Venice

Hilton Molino Stucky Venice Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1002 reviews" "
Rating 8 - Good. 250 out of 1002 reviews" "
Rating 6 - Okay. 122 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jedidah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Classic
Stayed 3 nights in Aug 2024

10/10 Excellent

Liana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't expect to find such a gem. We will definitely be back! This hotel exceeded all of our expectations. It is a wow!
Stayed 3 nights in Aug 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Fabrice

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Fiona

Traveled with family
Liked: Amenities
The pool is small and gets booked up very early in morning. Breakfast is great. Very safe. Great shuttle service to town.
Stayed 5 nights in Aug 2024

4/10 Poor

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

SAYED, GAITHERSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely nice stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Homero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason is not full five stars is the difficulty to get private water taxis. The shuttle starts at 9:00 am and if you want to go earlier you need to make reservations to taxi
Stayed 3 nights in Aug 2024

6/10 Okay

Divyesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced, but very good hotel
This is a lovely hotel with good ambience and very clean and impressive. However, for the price 1) the pool is small, you can only book 2 hour slots (if lucky), gets a bit crowded etc. 2) there is a ferry (for hotel users) to go main island, but it is not complimentary. Guests have to pay. For a high end hotel I was very surprised. 3) Everything is geared to making you spend money - even a basic like water was at a charge (mini-bar or at shop). Or you pay more for executive and then get drinks and nibbles.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to be away from the hustle and bustle of Venice and to appreciate it from a far. Great links to the main island and easy enough from the airport. The hotel restaurants are pricey though so be prepared for that and maybe not the most kids friendly.
Stayed 2 nights in Aug 2024

8/10 Good

Jennifer

Traveled with partner
Liked: Amenities
I liked being out of the hustle and bustle of Venice and in the summer it’s nice to have a pool! Water is scarce here…no water bottles in the room, asked the front desk for water and they had none, asked if we could get some at the hotel shoppe and they didn’t have it, but were told the bar would open within an hour….5 star hotel with no water for guests?! Crazy. The pool area needs to be cleaner…I’d suggest a an adults only half of the day. Breakfast buffet is a SKIP. Food is subpar…
Stayed 3 nights in Aug 2024

10/10 Excellent

Aldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly-Recommended
The hotel was well-located they offer a ferry to get you to the main island, and service is really good overall. The rooms are clean and knit.
Stayed 2 nights in Aug 2024

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel even the location wasn’t an issue. Taxi service ran really well too. Only issue(s) I had was then check in took ages, consequently there were always long queues. There was also no shower gel on our room and when I called I was told they will send some up. An hour later nothing and I called saying they don’t have to bother anymore as we are going v to bed - our little one was knackered - they completely ignore it and send someone up 30mins later banging on the door with body wash?! I mean why bother.
Stayed 1 night in Aug 2024

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great hotel Only 15m away from St marko Have a shuttle takes you there and back for 15 euros per adult for the duration of your trip Pool is a great addition for a hot day You need to make reservations it’s 2 hours limit Great rooftop bar, Only think I wish this hotel did is play Italian music NOT English
Rooftop view
Stayed 2 nights in Aug 2024

10/10 Excellent

Miles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We found being off the main island a little awkward if you want to do lots of sightseeing etc but would be perfect if looking for peace and quiet at the end of the day.
Stayed 3 nights in Aug 2024

4/10 Poor

Attila, Raleigh

Traveled with family
Disliked: Cleanliness, staff & service
We arrived,1st room looked like a motel room( filty rugs,worn out) Asked for change,the hotel said" we paid for a non remodeled room"...well is that an option in a "5 star hotel"...? Then slept 2 night then asked to move to another room. We left the hotel. Refund wasn't given. Bad for the brand really bad. Think twice before you assume that you get a 5 star experience.
Stayed 3 nights in Aug 2024

6/10 Okay

Jennifer Marie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room is beyond tiny and walls have huge black scratches on them. Mini fridge had to be fixed and hairdryer replaced. Don’t eat at the on site restaurant - massively overpriced (more than double costs of local eateries) and much better options available within a 2 minute walk. For the cost was underwhelmed by the experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

natalia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good breakfast, good service
Stayed 1 night in Aug 2024

2/10 Terrible

ali

Disliked: Cleanliness, staff & service
Unfriendly ataff
Stayed 2 nights in Aug 2024

10/10 Excellent

KAMRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great property will be coming back again
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Jonathan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Lauren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel reservation desk is the problem we had. I booked on expedia, but needed to adjust the dates, I contacted them through Expedia but after two days I got no response. I called and updated the date over the phone (extending another day) they said this was fine. Then upon arrival they said I couldn’t prove I had changed the days as I didn’t know the persons names. No longer a Venice canal view and the English speaking reception (with an accent, so it was harder for me) said they have one room them can give me with an awful view (literally the only room with a view of internal polls and utility beams- I understand why the rent it last) She said “I can give you the room for one eighteen” I was happy with that as I was going to spend 300 something on the view room, so with such a low room rate I’m fine keeping the curtains closed to avoid the metal poles) Not until two days later do I find out she did not say “I can give you the room for one eighteen” - it was “I can give you the room Four- One- Eight’e” 🙈 So I spend hundreds more than expected, for no view at all - even though I could show them the call made to them for 10 minutes days prior they didn’t have record of it. All in all at the higher price for no view I would have much rather stayed at a hotel on the other side of the canal so we didn’t have to take a sweaty shuttle boat to San Marcos where everything is located. Obviously would have been better if I spoke Italian, but she spoke English.
Stayed 2 nights in Jul 2024