I stayed at Hostel Musala for 5 nights during a longer stay in Bulgaria. My stay got off to a rough start. I had booked the exclusive apartment with kitchenette on the 5th floor, but when i arrived i was told the 5th floor was closed due to construction above. I was given a room on the 4th floor with no kitchette, but everything else. I was given a bottle of wine for the inconvenience. The room i did get was very nice. The balcony, which i was looking forward to, was covered in pigeon poo and filthy. The other facilities, common showers, laundry and kitchette were good. The only reason i gave 3 stars instead of lower, was the fact that my stay in general was great other than the room issue. I wanted to enjog my stay, so i didnt make it an issue. But just be aware, if you have a booking on the 5th floor, you may be better to find somewhere else. Btw, Victoria is fantastic at the front desk.