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La Grande Residence Vancouver at The Sutton Place Hotel

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for La Grande Residence Vancouver at The Sutton Place Hotel

Exterior
Lobby
Fridge, microwave, stovetop, dishwasher
Premium bedding, in-room safe, desk, laptop workspace
Fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Housekeeping
  • Bar
  • Kitchen

Explore the area

Map
855 Burrard St, Vancouver, BC, V6Z2K7
  • St. Paul's Hospital
    5 min walk
  • Japa Dog
    1 min walk
  • Burrard Station
    6 min walk
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    12 min walk

Room options

View all photos for Two Bedroom Sutton Suite, 1 King, 1 Queen, Sofa Bed

Premium bedding, in-room safe, desk, laptop workspace

Two Bedroom Sutton Suite, 1 King, 1 Queen, Sofa Bed

  • 796 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Premium Suite, 1 King Bed, Sofa Bed

One Bedroom Premium Suite, 1 King Bed, Sofa Bed | Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Premium Suite, 1 King Bed, Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Sutton Suite, 1 King Bed, Sofa Bed

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Sutton Suite, 1 King Bed, Sofa Bed

  • 699 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Deluxe Suite, 1 King Bed, Sofa Bed

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Deluxe Suite, 1 King Bed, Sofa Bed

  • 699 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Deluxe Suite, 1 King Bed, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Two Bedroom Deluxe Suite, 1 King Bed, 1 Queen Bed

  • 796 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

About the neighborhood

Vancouver

With a stay at La Grande Residence Vancouver at The Sutton Place Hotel, you'll be centrally located in Vancouver, just a 5-minute walk from Robson Street and 13 minutes by foot from Canada Place. .This luxury hotel is 0.7 mi (1.2 km) from Canada Place Cruise Ship Terminal and 0.7 mi (1.2 km) from BC Place Stadium.

What's nearby

  • Vancouver Convention Centre - 12 min walk
  • Vancouver Waterfront - 13 min walk
  • Canada Place - 13 min walk
  • Canada Place Cruise Ship Terminal - 14 min walk
  • BC Place Stadium - 14 min walk

Getting around

  • Burrard Station - 6 min walk
  • Vancouver Waterfront Station - 16 min walk
  • Vancouver Intl. Airport (YVR) - 27 min drive

Restaurants

  • ‪Boulevard Kitchen & Oyster Bar - ‬1 min walk
  • ‪JOEY Burrard - ‬2 min walk
  • ‪Coast Restaurant - ‬5 min walk
  • ‪Earls - ‬2 min walk
  • ‪Tim Hortons - ‬3 min walk

About this property

La Grande Residence Vancouver at The Sutton Place Hotel

Luxury Vancouver hotel in Central Vancouver with 2 restaurants
La Grande Residence Vancouver at The Sutton Place Hotel offers 164 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open select days.
Make yourself at home in one of the 164 guestrooms, featuring kitchens with refrigerators and stovetops. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Vancouver? This hotel has 800 square feet (74 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Gerald Lounge - This cocktail bar serves light fare only.
Boulevard Kitchen - This fine-dining restaurant specializes in seafood and serves brunch, lunch, and dinner. Happy hour is offered. Open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Japanese, Korean, Malay, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (CAD 55 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 15 to 38 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Boulevard Kitchen
  • Gerald Lounge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 800 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per accommodation, per stay (maximum CAD 175 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 38 per person
  • Covered self parking fee: CAD 55 per night (in/out privileges)
  • Pet fee: CAD 40 per accommodation, per stay (maximum CAD 175 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grande Residence Sutton Place
Grande Residence Sutton Place Hotel
Grande Vancouver At The Sutton
Grande Residence Vancouver Sutton Place Hotel
Sutton Place Grande Residence Vancouver
Sutton Place Residence
Sutton Place Residence Vancouver
La Grande Residence Vancouver at The Sutton Place Hotel Hotel

La Grande Residence Vancouver at The Sutton Place Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1007 reviews" "
Rating 8 - Good. 288 out of 1007 reviews" "
Rating 6 - Okay. 92 out of 1007 reviews" "
Rating 4 - Poor. 40 out of 1007 reviews" "
Rating 2 - Terrible. 24 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sami

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible check in - got over charged!!
The check in was a mess. We were given a wrong room when we checked in. We had to get it switched but the charges were never corrected during the switch. We ended up paying the wrong amount (Higher than quoted by Hotels.com).
Stayed 2 nights in Sep 2024

8/10 Good

Isabel

Stayed 3 nights in Sep 2024

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. Clean, friendly staff, beautiful hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Vikram, Issaquah

Stayed 2 nights in Aug 2024

2/10 Terrible

Scott

Stayed 3 nights in Aug 2024

6/10 Okay

emilyn safroniuk, martensville

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s been my fourth stay at this property. Three at the Sutton place Hotel and first time at the Residence. I added a day for my stay as my flight comes in early had called and arranged with the guest service. I arrive at 7am and check in was a breeze. About 11 am I get a call from someone at the front desk telling me he booked me in a different room and that I have two bookings. I said yes I had two bookings but had an arrangement and I only went to the room assigned to me when I arrived. I don’t know what he was upset about so I said so what do you want me to do why don’t you talk to your colleagues there because I already arranged this stay with someone. I paid an extra $800 for an extra night’s stay so I could just rest when I get there. The kitchen sink was leaking and I reported it the next day after I used it and water was lover the place. The lady at the front desk said he will let the engineer know. But no one looked after it even after we checked out, wasn’t even told when it was going to be fixed or offered me and my guests a different room. So we couldn’t use the sink. I was just disappointed with the stay this time. It’s always been such a breeze and everything was excellent even the staff before was wonderful. I’m not sure what’s happening.
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in 2 oversights . First, the keys were not correctly programmed so they all failed. Second, I find it’s nice to confirm the rate I’ll be paying. This was missed on both occasions I’ve checked in, tonight and on September 16. By the way, both times I’ve checked in, the fellows who welcome you upon arrival were very friendly & helpful.(Alex this evening and Stuart earlier this week) . Well done and many thanks. Also, There was an attempt to sell me an upgraded room however other than there increased cost & higher floor, the check in fellow did not state the benefits of upgrading to the room.
Stayed 1 night in Sep 2024

2/10 Terrible

Cody

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mice crawling all over us in the night and we took videos of it. Sick to the stomach with dissatisfaction. The videos will be posted on Facebook if I do not receive a apology with some sort of credit. TERRIBLE! How can someone sleep when they have mice crawling on them.
Stayed 1 night in Sep 2024

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vancouver has a high homeless and and drug problem and this area of town is no exception
Stayed 2 nights in Sep 2024

6/10 Okay

Ryker

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Parking was easy and included in the stay. I wasn’t particularly impressed with the condition of the room. We stayed in a two bedroom suite and it was quite dated, lots of minor damage. Fans were dirty and the fridge was dirty. I don’t think it was worth the premium price.
Stayed 1 night in Aug 2024

6/10 Okay

Madelene

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This hotel is in a great location. That said, it is confusing to get to the front of hotel if you're driving. The doormen were so helpful and friendly! The room itself was not clean, including the dishes, which is surprising for the price. Overall safe, quiet, friendly, comfortable beds and easy to get to our concert!
Stayed 1 night in Aug 2024

10/10 Excellent

Gale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Vikas

Traveled with family
Liked: Staff & service, room comfort
Not value for money
Check In Arrived at 10 NOT expecting to be given a room as we knew that the check in time was 4pm. The reception staff were very hopeful that the room would be ready quickly and we would be phoned when it was. They said our room had been prioritised. So we went off for a walk. 1230 pm- no phone, no room. Room finally given at 330. Bags of rubbish were sitting in front of the room in the corridor! Considering that checkout was 12 noon, it is taking the room service an incredibly long time to do up the room. Room Very spacious but very dated. Wall paper peeling off in some areas. Cleanliness was average. Beds comfortable. Location Absolutely fantastic. Heart of downtown- next to Robson street. Summary Great potential. Let down by the housekeeping and the dated decor. Not value for money (I paid nearly £450 per night)!
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Stayed 1 night in Aug 2024

10/10 Excellent

Tia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door man and the concierge really make this place. The rooms are perfect and the beds are super dreamy.
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. We are a family of 5 and stayed in a 2 bedroom suite. There are plenty of places to eat around including an onsite restaurant serving very nice food. There is also a very nice supermarket next door that sells most things if you need them. Great facilities and staff were really friendly and helpful. The only downside is the pool area is a little dated and could do with a facelift but it’s by no means something that should stop you staying here.
Stayed 1 night in Aug 2024

10/10 Excellent

Kathryn, San Diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. No breakfast. Housekeeping must dust better. Comfortable beds. Nice kitchen and well supplied. Is a stop for Hop On Hop Off bus which is great. Concierge and Reception staff were excellent.
Stayed 2 nights in Aug 2024

10/10 Excellent

Agnes

Stayed 5 nights in Aug 2024

8/10 Good

Bryn

Liked: Cleanliness, staff & service, property conditions & facilities
The first class service you expect from this hotel
The furniture in the suite was dated and not very comfortable. The bed was comfortable and housekeeping was excellent.
Stayed 8 nights in Aug 2024

4/10 Poor

Hanna

Stayed 1 night in Aug 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024