6/10 Okay
Jackson
Traveled with family
Sep 12, 2024
Liked: Staff & service
Disliked: Cleanliness
Stayed over the labor day weekend. The hotel is in a pretty good location, staff is friendly, it's close to restaurants and shopping. However, only the top floor is completely pet free ( didn't know that) so the selection of unsoiled rooms was scant. Anyway, our second floor room absolutely reeked of dog pee. Someone's dog spent a A LOT of time trapped in there and peed everywhere. I told the front desk about it but they did not have any other two queen rooms available, so the best they could do was spray the carpet with an odor neutralizer, which worked for about 30 minutes and then it was right back to gross. We slept with masks, the window open, and the fan blowing. Glad it was only one night 😖
As I mentioned, the staff was receptive and tried to help, and took note and said they'd shampoo the carpet in there. Great for the next patron. It would be nice if housekeeping could notate things like that sooner and take care of it I stead of just moving on because the scent was not subtle in the least.
Jackson
Stayed 1 night in Aug 2024