Key not available at check in time, had to phone, and we waited on street 30 minutes. The apartment, at 44 Old Mint Street, had a large window with opaque glass, nowhere to see outside, although the site clearly promised ‘city views’ – we both found the lack of a window bleak and unacceptable, and there were no blinds to block out light overnight. Shower was over the toilet in a tiny room – maybe 1 metre square. Smaller issues were a large cobweb and broken light bulb.
When I texted my disappointment in the apartment we were quickly offered a free upgrade to premium for the next day, which we were happy to accept.
We met the representative (who didn’t give her name) at the new apartment later the next day – it was much nicer.
Having slept one night in Mint Street I suggested that she check the roll out bed to see what she thought: I had found it very short and so full of bumps and ridges sleeping had been problematic. I was very firmly told there had been no complaints from others. Her manner was hostile, telling us we were costing the company, and she refused to hear our comments.
This was the first time I had ever made such a complaint – we hadn’t expected a lot, it had seemed good value, but no functioning window, an appalling bed, delayed check in and the ridiculous shower were too much.
There is an additional €53 cleaning charge payable on booking, demanded in red in a ‘welcome email’ straight after booking, so the cobweb was irritating, and th