The bad point -
it took over 45 minutes to check-in. Considering I had pre-booked, I was forced to join a very slow moving queue of other pre-booked people. In this modern era, this was a masterclass in how not to check people in quickly and efficiently.
The good point -
On arrival in the breakfast room (I am disabled so walk badly even with my walking stick), a member of your staff quickly made himself known to me and very ably fetched food and drink for me which I would have found challenging. The breakfast was good too, especially the bacon and eggs. So well-done your staff member for excellent service.