2/10 Terrible
Ramon, San Bernardino
Aug 16, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worse hotel/motel I have ever stayed at. I have stayed at "cheaper" places that were a lot cleaner than this place. Seeing a small roach or two ok, just kill them but this room had several crawling from what I saw on the night stand next to the bed and the bathroom area. The next morning when getting my cordless razor from a small bad, a roach crawled out. At that point I called the front desk and told her about the roaches, she didn't even apologize, she seemed bothered and offered me another room but that I would have to wait about two hours. I initially opted for that, but when I went to retrieve some clothes from the backpack on the bed, another roach was crawling on the side of the backpack. I had enough at that point and called Expedia, they proceeded to cancel the second night and refunded me thankfully! I know it's Super 8 "by Wyndham", but there's no accountability because these places are privately owned and these owners try and provide the bare minimum in services to maximize profits. They sent a maintenance guy after I first called the front desk, he came and I showed him where there was hair in the bathroom floor area and indicated to him that it had not even been cleaned before I checked in. Why send a "maintenance" person, he's not part control, what was he supposed to do!? Absolutely if you bother staying at that place, give it a thorough inspection before actually staying. I can say that room was disgusting!
Ramon
Stayed 2 nights in Aug 2024