They didn’t have our room reserved, we never checked in. Didn’t tell us what happened, but they told us our $$ would be refunded and then sent us to a much lower level hotel. As of now, 17:37 central, 11/17/25, we have not received a refund.
And, we have not been able to reach them by phone before or after our scheduled check in time. When we went there they told us their phones are down. Very unpleasant experience w this hotel.