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Mistiq Gardens

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

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Apartment, 1 Bedroom | Living area
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Aerial view
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Reviews

7.8 out of 10

Good

Popular amenities

  • Pet friendly
  • Pool
  • Air conditioning
  • Kitchen
  • Parking included
  • Outdoor Space

Explore the area

Map
Calle 29, Block 69 Region 15 Manzana 221, Tulum, QROO, 77760
  • Hospital de Tulum
    6 min drive
  • Bejuco
    3 min drive
  • Tulum Bus Terminal
    4 min drive
  • Tulum, Quintana Roo (TUY)
    17 min drive

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

  • 961 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area

Apartment, 2 Bedrooms

  • 1376 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

  • 2857 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 2 King Beds and 1 Queen Bunk Bed

View all photos for Standard Studio

Standard Studio | Individually decorated, individually furnished, blackout drapes

Standard Studio

  • 448 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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Standard Loft | Living area

Standard Loft

  • 604 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Outdoor pool

Xambé

Pool
Pet friendly
Parking included
Free WiFi
4.2 out of 5, Very Good, (48)
The price is $97
per night
$122 total
includes taxes & fees
Jan 10 - Jan 11
Xambé

About the neighborhood

Tulum

With a stay at Mistiq Gardens in Tulum, you'll be within a 10-minute drive of Tulum Beach and Tulum National Park. .This condo is 4.7 mi (7.6 km) from Tulum Mayan Ruins and 4.2 mi (6.8 km) from Playa Paraiso.
View more Condo Rentals in TulumOpens in a new window

What's nearby

  • Tulum Beach - 6 min drive
  • Tulum National Park - 8 min drive
  • Las Palmas Public Beach - 14 min drive
  • Tulum Mayan Ruins - 14 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min drive
  • ‪Kin Toh - ‬8 min drive
  • ‪Rossina Cafe - ‬6 min drive
  • ‪La Consentida - ‬4 min drive
  • ‪Mateos - ‬8 min drive

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Mistiq Gardens

Condo in Tulum with 4 outdoor pools and a rooftop terrace
Mistiq Gardens offers 30 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 3-star condo have kitchenettes with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

4 outdoor swimming pools are on site.
Make yourself at home in one of the 30 individually decorated guestrooms, featuring kitchenettes with stovetops and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include separate sitting areas and complimentary bottled water, and housekeeping is provided on request.
Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Featured amenities include luggage storage and an elevator. Free self parking is available onsite.

Languages

English, French, Spanish

Property amenities

Beach

  • Free beach shuttle

Pool/Spa

  • 4 outdoor pools

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site

Kitchenette

  • Cookware, dishware, and utensils
  • Microwave
  • Mini-fridge
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Outdoor areas

  • Garden
  • Outdoor entertainment area
  • Rooftop terrace

Laundry

  • Laundry detergent

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: USD 30 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Meal delivery service

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 units
  • 4 floors
  • Built in 2022
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Key retrieval, private entrance

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: USD 30 per stay; may vary based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Mistiq Gardens Condo
Mistiq Gardens Tulum
Mistiq Gardens Condo Tulum

Mistiq Gardens Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 62 reviews" "
Rating 8 - Good. 18 out of 62 reviews" "
Rating 6 - Okay. 5 out of 62 reviews" "
Rating 4 - Poor. 3 out of 62 reviews" "
Rating 2 - Terrible. 9 out of 62 reviews" "

8.4/10

Cleanliness

7.2/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Christina

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.
Stayed 5 nights in Aug 2024

2/10 Terrible

Stanka

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!
Stayed 15 nights in Aug 2024

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Stayed 6 nights in Aug 2024

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
Stayed 3 nights in Apr 2024

8/10 Good

James

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go. We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
Stayed 4 nights in Jan 2024

2/10 Terrible

Rajvir

Traveled with group
Disliked: Amenities
When checked in the apartment was not clean and the garbage was full the floor was dirty. No response from the host and took many requests to get basic housekeeping service from concierge
Stayed 7 nights in Jan 2024

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Bernice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

4/10 Poor

Austen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jeton

Liked: Cleanliness
Stayed 7 nights in Nov 2023

4/10 Poor

Ruth

Traveled with family
Disliked: Amenities
This property is beautiful and well maintained. It is far removed from town and there are no grocery store, shops or restaurants for about 2 miles. I received my check-in email 26 minutes before 3:00pm, the time to check-in. The property had 2 bath towels, 1 hand towel, one broom, one dustpan, 3 sponges and dish soap in a container that was specifically for sponge dispensing and couldn’t really wash hands with it since there was no hand soap or beach towels for the 5 pools on the property. I message Luis very early on the 2nd day of my stay and have yet to hear back on how to get these amenities that should have been included. Also, the water included was one 16oz bottle of water. The room had a very musty smell that even with open balcony doors would not subside.
Stayed 2 nights in Sep 2023

6/10 Okay

Natalin Nicol

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arriving here it seemed like a nice clean place. I enjoyed the rooftop food and pools. However, they did not provide housekeeping and when asked for toilet paper they mentioned they did not offer that either. We had to buy basic necessities such as toilet paper, napkins and plastic bags.
Stayed 7 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Horatio

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Beautiful property, love the view and the receptionist Brian was really helpful. But I hated the fact that they don’t clean up n we were there for 5day, no towel change and overall the harassment about tips is ridiculous.
Stayed 4 nights in May 2023

10/10 Excellent

Samantha

Liked: Cleanliness, room comfort
Peaceful, Beautiful Setting. Loved it!!
Quiet and peaceful setting with lush gardens. It’s modern and beautiful in design and decor Loved everything at this property. We stayed in a loft suite. Loved it Staff is friendly and your located in between the ocean and el centro.
Stayed 1 night in May 2023

10/10 Excellent

Ana Carolina

Traveled with family
Liked: Cleanliness, room comfort
The apartment was in perfect condition, we had a great experience overall The amenities were great too, the pools and surroundings were always cleaned Everybody was very helpful and friendly
Stayed 2 nights in May 2023

2/10 Terrible

Mark

Disliked: Cleanliness, amenities, property conditions & facilities
Booked the property, arrived no access code provided, could not contact the hotel. Ended up having to get another hotel at midnight. No refund provided, just a pack of lies.
Stayed 14 nights in Apr 2023

8/10 Good

Elle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property and units itself were gorgeous and completely reasonable price. The big and main disappointment was the lack of communication beforehand. These are individually owned units so I’m not blaming the property as a whole but the check in process was confusing which almost caused us to cancel our reservation (which we couldn’t get refunded for). We were told that we would be sent an email with check in instructions 48 hours before check in. I got no email. I was coming from 2 hours away with no idea if I’d even have a place to stay. I called the property 5 times but only got an answer twice, both times we were hung up on when we asked about the email (I don’t think whoever answered understood what we were asking) We took a gamble and came anyway where security asked for our apartment number and I didn’t know since we were never given an email. He then gave me a QR code that sent me to a WhatsApp to who I think was a receptionist. He then gave me my check in information very quickly and it was no longer an issue. Funny enough, I got sent the check in info to my email the day I checked out. So overall the property and units are gorgeous and affordable, I think we just got unlucky with the communication.Tulum in general is gorgeous and recently booming with tourism which means there is a lot of construction everywhere you go which didn’t bother us at all but good to know.
Stayed 4 nights in May 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful. Peaceful
Stayed 4 nights in May 2023

10/10 Excellent

Ramon De La Rosa, Louisville

Traveled with group
Liked: Cleanliness, property conditions & facilities
I will emphasize that the cleaning of the rooms was never done the day I was there. But in general the installation was perfect, the beautiful designs.
Stayed 4 nights in May 2023

8/10 Good

tyreuna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel for a total of 5 days. I highly recommend using Google maps when commuting ! The hotel is in the middle of nowhere with dirt roads with a lot of potholes and NO street lights. So be cautious when driving at night! Before arriving we received an email of what apartment was assigned to us and when we could check-in. We had to check in twice ! The first check-in spot gave us wristbands . The second check-in is where we received our key . The apartment looks EXACTLY like the photos ! In the fridge they give complimentary water ! Even had a washer in dryer with cleaning supplies in our room! The bathroom is to die for. The shower water gets hot after a certain amount of time of being in there (20-25 minutes. ). There were beach towels AND regular towels provided. Not washcloths though. There was one tv in our room and we could connect to YouTube , Hulu , Netflix ,etc. The cons I can say is that there aren’t enough outlets in the room, and the wifi isn’t that great. There’s also construction going on but it didn’t bother us much because we were barely in the room . Also and the parking garage, someone has to manually open the entrance gate and exit gate everytime. There were times where we had to open and close the gates ourselves ! Besides all of that the hotel was pretty nice. Not too far from the strips of clubs, restaurants of Tulum. Everything local was a 10-17 minute trip !
Stayed 4 nights in Apr 2023

10/10 Excellent

Hayat

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023

10/10 Excellent

Elia

Stayed 7 nights in Mar 2023

10/10 Excellent

Dino

Stayed 3 nights in Feb 2023