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K'uyen Boutique Hotel

4.0 star property

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Luxury Suite, 1 Bedroom | Terrace/patio
50-inch Smart TV with digital channels, TV, Netflix
Rooftop terrace
Deluxe Penthouse, 1 King Bed, Private Pool | Balcony view
Outdoor pool, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
C. Balam Dzakab, Tulum, QROO, 77600
  • Tulum National Park
    ‪15 min walk‬
  • Dos Aguas Park
    ‪3 min drive‬
  • Hospital de Tulum
    ‪4 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪14 min drive‬

Room options

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom | Terrace/patio

Luxury Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse, 1 King Bed, Private Pool

Deluxe Penthouse, 1 King Bed, Private Pool | Terrace/patio

Deluxe Penthouse, 1 King Bed, Private Pool

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Private Pool

Penthouse, 1 King Bed, Private Pool | Terrace/patio

Penthouse, 1 King Bed, Private Pool

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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4.5 out of 5, Wonderful, (263)
The price is $78
per night
$102 total
includes taxes & fees
Mar 3 - Mar 4
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About the neighborhood

Tulum

With a stay at K'uyen Boutique Hotel in Tulum (Zama), you'll be a 3-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins. .This spa hotel is 3.1 mi (5.1 km) from Tulum Beach and 3.3 mi (5.2 km) from Playa Paraiso.

What's nearby

  • Tulum National Park - 15 min walk
  • Las Palmas Public Beach - 7 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Playa Paraiso - 12 min drive
  • Tulum Beach - 12 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Mercado Tulum - ‬19 min walk
  • ‪Rossina Cafe - ‬5 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪La Parrillada Tulum - ‬13 min walk
  • ‪Pescaderia Estrada - ‬13 min walk

About this property

K'uyen Boutique Hotel

Adults-only Tulum hotel in Zama with 2 restaurants
K'uyen Boutique Hotel offers 25 air-conditioned accommodations with espresso makers and safes. 50-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages and sports massages.
Make yourself at home in one of the 25 air-conditioned rooms featuring espresso makers and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and a turndown service, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Satisfy your appetite at one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
K'uyen Boutique Hotel has 2 restaurants on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Coworking space

Outdoors

  • Beach towels
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 21 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

K'uyen Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 110 reviews
Rating 8 - Good. 16 out of 110 reviews
Rating 6 - Okay. 5 out of 110 reviews
Rating 4 - Poor. 1 out of 110 reviews
Rating 2 - Terrible. 4 out of 110 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The most of the staff was wonderful. Only had an issue with one person who didn’t seem to care about anything. We had an issue with the pool the whole time we were there and they didn’t communicate until the next to last day there. They moved us to a different room at no extra charge but then we had no water and once again lack of communication was an issue. So Friday night water was out for 3-4 hrs came in then went back out. Sat morning we woke up early to still no water. Had a time limit to get dressed and ready to leave to do one last adventure before we had to catch the plane. We ended up having to cancel due to no water. Water came on just in time for us to get ready for the airport.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would return.
Stayed 7 nights in Oct 2024

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, quaint and very clean in a safe area. The staff was extremely polite, friendly and helpful which was appreciated. We booked here after arriving in Tulum and finding our original booking nothing like advertised (dirty, poorly upkept and not feeling safe). We immediately had to leave and find different accommodations, so glad we stumbled across the K'uyen Hotel and they were able to make our trip to Tulum a good experience after such a bad start. Thank you for a great time!
Stayed 5 nights in Oct 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need better signage to find the place, but I am totally staying here again. I would in fact LIVE here! Beautiful area and accommodations.
Stayed 1 night in Sep 2024

10/10 Excellent

Fernando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 5 nights in Sep 2024

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for two nights only, I had no time to enjoy hotel's facilities but in general it looks clean and pretty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor lugar para hospedarse, fueron realmente muy atentos conmigo en todo momento y atendían mis dudas y servicios al instante. Además te sientes muy segura y tranquila.
Stayed 3 nights in Aug 2024

10/10 Excellent

DANIEL, Palm Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room !! Great property. Breakfast could be better but not bad. Front desk very friendly and accommodating!! I would stay here again!!!
Stayed 14 nights in Jul 2024

8/10 Good

Magdaleno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hard to find with GPS
Stayed 1 night in Jul 2024

8/10 Good

Deshante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. only thing I would say is it’s no elevator
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael Antoine

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Don't go to this hotel you have to take a cab everywhere. There is nothing walkable stores are far restaurants ,beach the pool is not even a pool a square that the water was dirty .The receptions try to make me pay for drinks that I already paid for ..You better rent a car because the cabs there cost to dam much.My worst vacation ever and I'm never coming back to Mexico especially Tulum kick rocks
Stayed 3 nights in Jul 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.
Stayed 6 nights in Jul 2024

2/10 Terrible

Muhanad

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there everyone be careful with these hotel very very shady not safe no water no AC my wife was pregnant and there was no elevator I got the most expensive room and for it to not even have water or ac is very bad
Stayed 3 nights in Jul 2024

10/10 Excellent

Keondra J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff, will return!
Stayed 3 nights in Jun 2024

10/10 Excellent

Christy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
Stayed 2 nights in May 2024

10/10 Excellent

Tim

Stayed 1 night in May 2024

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso hotel y muy buen servicio.
Stayed 5 nights in Apr 2024

10/10 Excellent

ERLLY

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is Clean and has all amenities to be in a safe environment. The property is about a 25min walk to the main strip, so a rental car is recommended, however they can rent bicycles to move around in town, and they also have cab services available. I would return!
Stayed 4 nights in Apr 2024

10/10 Excellent

Nibal

Stayed 4 nights in Apr 2024

8/10 Good

Volodymyr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and knowledgeable hosts but below average breakfasts.
Stayed 6 nights in Apr 2024

2/10 Terrible

Jennifer

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stay Away from Theives
We got there earlier than expected and they were able to check us in. Initially, we liked the hotel a lot. Decent breakfast. A bit far to everything to walk. The reason for the low stars is on our second day after a 12 hour day excursion, we came back to half our clothes stolen. We went to the desk and the guy said we needed to speak to the manager. The next morning we did and he insinuated we lost, misplaced or did not bring half our suitcase. He did absolutely nothing to rectify the situation. Would not even help us to call the police. We asked who has access to our room and he said the maid. We did not accuse the maid. We had name brand items with tags. The hotel did not even have the "no service needed" sign to hang up as we usually do. They called a taxi for us for a 9 min car ride and charged us 850 pesos [52$] Tulum has been a bit if a nightmare. Mexico City never treated us this way. The hotel never had warm/hot shower. Tried reaching out to Hotels.com and whom also did nothing to help.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet at night.
Stayed 3 nights in Apr 2024

8/10 Good

guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained.
Stayed 4 nights in Mar 2024