We were sadly disappointed with our stay, especially for the cost of the hotel per night.
The facility itself is not being maintained. Although the lobby is very beautiful and was recently renovated, the hotel room had a strong chemical smell (similar to what a urinal smells like), and the bedding had large brown stains on the pillow cases and sheets. The laminate flooring in the room is damaged and buckling. It appears they used a residential, low traffic product that is not holding up well. The view was also nothing special, as it was essentially of the alleyway.
The body soap and shampoo are held in large containers mounted in the shower for all guests to share, and the body soap was clumpy and discoloured. When we asked the front desk for replacement soap, we were rudely offered 2 miniature personal use soap bars for an entire family.
There were no extra blankets or pillows in the room either (usually found in the closet or drawers).
The pool facility is in poor condition. The safety handrail is completely loose and very dangerous, pool water was cloudy and caused our eyes to burn and my child to develop a rash. The pool lining is worn out and buckling beneath your feet in the water, creating a trip hazard. The edge of the pool is discoloured and has a dirty brown coloured mildew around its entirety.
The breakfast was very decent, however, we were there very early so I am not sure if that quality was maintained after the morning rush arrived.