4/10 Poor
Lee
Business traveler
Aug 8, 2024
Disliked: Staff & service, property conditions & facilities
Give it a miss..
Hotel on the outside looks absolutely stunning, amazing estate. However it soon turns grim, I came here to scope out for a future conference meeting for a client and booking 10 rooms.
Booking in, fine. Reception guy friendly and told me where to go.
Walking down past the spa area, amazing, very upper class.
Got into my room, Well this is where I suddenly went down hill. Place was so outdated and falling to bits, Major revamp needed. Toilet and shower was broke, spoke to a member of staff.
Told me to use the spa shower and toilets instead, no offer for another room.
I ended up getting my.own tools out and fixing the toilet and shower myself.
The spa was okay to relax in, again major revamp needed around pool and Jacuzzi areas.
They had very loud gothic and classic music playing all night through the speakers outside. Couldn't keep my window open. Night was somewhat sleepless.
Can't even justify the money I paid to stay here, it's worth £60/70 a night at a push.
Went for breakfast next day, selection was awful and nothing topped up. Just left feeling really disappointed and robbed
Lee
Stayed 1 night in Aug 2024