Such a mixture of extremes. From a beauty standpoint, this place is a five star. It is in a very central location walkable to all the places and restaurants, mostly easy to find, and slightly more accessible because of the lift for your heavy bags. Everything is beautiful. Beautifully laid out and beautifully presented. Two major problems though: some of the staff seem to either hate their job or hate their guests, or perhaps both. They are unaware that the guest is the one to be pleased, and not the other way around . They seem to have "rules" around enjoying breakfast and coffee and God forbid you should want to do the mornings your way, rather than their way. We were such a nuisance! Imagine wanting coffee first, and waiting for breakfast till later. Imagine that four people in your group wake up at different times ! Quelle Merde! How inconsiderate of us! How dare we stagger our mornings! How dare we have a way that we like our coffee and cannot describe it with the proper Italian terms! We feel so badly about what a nuisance we were. The room itself well very pretty, was without function. The beds were slab hard, the air conditioner was barely Working, and the toilet was so impossibly high that it was unusable for women and one needed to use a stepstool to get up to it.