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Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

2.5 star property

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Photo gallery for Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Property amenity
Point of interest
Lobby sitting area
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
$103
$90 nightly
$103 total
Total with taxes and fees
Feb 27 - Feb 28

Explore the area

View in a map
50 Comstock Street, Richland, WA, 99352
  • Place, Howard Amon Park
    ‪7 min walk‬
  • Place, Richland - Benton City Loop
    ‪10 min walk‬
  • Place, Kadlec Regional Medical Center
    ‪3 min drive‬
  • Airport, Richland, WA (RLD)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, River View

Standard Room, 1 King Bed, Non Smoking, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Larger Room)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area
LivAway Suites Tri-Cities- Richland
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 399 reviews
$70 nightly
The price is $80
Feb 24 - Feb 25
Total with taxes and fees
LivAway Suites Tri-Cities- Richland

About the neighborhood

Richland

With a stay at Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection in Richland (South Richland), you'll be within a 5-minute drive of Howard Amon Park and Columbia Point Golf Course. .This family-friendly hotel is 1.3 mi (2.1 km) from Kadlec Regional Medical Center and 3.4 mi (5.5 km) from Bookwalter Winery.

What's nearby

  • Howard Amon Park - 7 min walk - 0.4 miles
  • Richland - Benton City Loop - 10 min walk - 0.6 miles
  • Columbia Point Golf Course - 16 min walk - 0.9 miles
  • Kadlec Regional Medical Center - 3 min drive - 1.3 miles
  • Fresenius Medical Care at Lourdes Health Network - 4 min drive - 1.5 miles

Getting around

  • Pasco Station - 14 min drive
  • Richland, WA (RLD) - 9 min drive

Restaurants

  • ‪Sterling's - ‬17 min walk
  • ‪Applebee's Grill + Bar - ‬13 min walk
  • ‪Dutch Bros - ‬3 min drive
  • ‪Wendy's - ‬19 min walk
  • ‪Panda Express - ‬18 min walk

About this property

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection offers 136 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Richland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Don't miss out on the many recreational opportunities, including a hot tub, a sauna, and a fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access, an arcade/game room, and wedding services.
Enjoy Mexican cuisine at Salud Bar & Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Richland? This hotel has 720 square feet (67 square meters) of space consisting of a conference center and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Salud Bar & Kitchen - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salud Bar & Kitchen

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (720 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1968
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 8.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shilo Inn Suites Hotel Richland
Shilo Inn Suites Richland
Richland Shilo Inn
Shilo Inn Richland Hotel Richland
Shilo Inn Suites Hotel Richland
Riverfront Hotel SureStay Collection by Best Western
The Riverfront Hotel SureStay Collection by Best Western
Richland Riverfront Hotel an Ascend Hotel Collection Member

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 779 reviews
Rating 8 - Good. 187 out of 779 reviews
Rating 6 - Okay. 139 out of 779 reviews
Rating 4 - Poor. 73 out of 779 reviews
Rating 2 - Terrible. 80 out of 779 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and hot, had a dinner in the lounge, very good,..
Stayed 4 nights in Nov 2025

4/10 Poor

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
There was no hot water in the room. I was told maintenance would address the issue the next day. I told them I would be gone. I was not given the opportunity to change rooms. I even complained again the next day and was not given any relief.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, great view, good breakfast!
Stayed 1 night in Nov 2025

10/10 Excellent

Christina

Stayed 1 night in Nov 2025

10/10 Excellent

reyna

Stayed 1 night in Nov 2025

4/10 Poor

reyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atay was great. I wish expedia would make ut to where customer service is wasier to reach. We made a mistake in booking and neither the hoterl or myself could reach expedia to make adjustments or get my money refunded.
Stayed 3 nights in Nov 2025

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and cozy. Clean and comfortable. Bed was fresh, slept great.
Stayed 3 nights in Nov 2025

6/10 Okay

Kimiko

Business traveler
Disliked: Cleanliness, property conditions & facilities
Staff was amazing, however the rooms were pretty disgusting. Pretty certain there were boogers wiped on the walls, along with who knows what other types of fluids on the walls. In the corners on the floor, there were so many disgusting things- bugs, what appeared to be rodent droppings, and who knows what else, hair, etc. We definitely kept everything off the floor and only used the room to sleep. Looks like they have tried to renovate it, but basic cleaning is lacking entirely.
Stayed 3 nights in Nov 2025

8/10 Good

Krista

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Room seemed on the larger size, nice small couch and table with chair. Friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless & in great shape. Beds very comfy. Had room looking into pool/courtyard & it was quiet. Only minor downside was bathroom door wouldn’t slide completely closed. BIG DOWNSIDE—not hotel’s fault—SALUD was closed for “maintenance “ so we had to drive to find something to eat. Bummer.
Stayed 1 night in Nov 2025

8/10 Good

Jayson

Stayed 3 nights in Nov 2025

2/10 Terrible

Brian

Stayed 1 night in Nov 2025

6/10 Okay

Lucas

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean and spacious. I wanted to have a room with a soaking tub. I reserved an upstairs room and was not told until after I got there and asked that the soaking tubs were only downstair rooms. I understand why but that should have been made clear before arrival. The room we stayed in (281) has several issues that need addressed. The night stand on one side of the bed is falling off of the wall. The TV is mounted very crooked. On inspecting the mount for the TV I noticed the cable inlet looks like it was installed by a kid off of the street. The lamp above the night stand that is loose is also mounted very crooked. The shower head needs to be replaced. I tried to adjust the waterflow to make it spray. No go. The mattress on the bed feels worn out. There needs to be a new seal at the bottom of the entry door. Also the bathroom door does not shut and latch properly. You have to lean in on it to get it to latch. We tried to go down on Saturday for breakfast but the restaurant was slammed. Perhaps having more than one waffle machine and some more food options would make the line go faster. We never ate on Saturday at the hotel and just went out for breakfast.
Nightstand falling off
TV mounted crooked
Gap under front door
Poor workmanship
Stayed 2 nights in Nov 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were nice, bed comfortable and the free breakfast had quite a few options. Location is nice near the river with a walking trail. Staff was friendly.
Stayed 2 nights in Nov 2025

10/10 Excellent

stephany

Liked: Cleanliness, staff & service, amenities
Our stay was ABSOLUTELY AMAZING!! The staff was super friendly and helpfull, the room was everything we could have wanted and more and the breakfast was ABSOLUTELY DELICIOUS!!!!! WE WILL BE BACK FOR SURE
Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 1 night in Oct 2025

10/10 Excellent

Pauline, Athol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed appears to have been recently remodeled. It was a nice room with comfortable queen beds. The complimentary breakfast was good. Would definitely stay here again.
Stayed 1 night in Nov 2025

4/10 Poor

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
Shower took forever to get any warm water at all. A maintenance worker looked at it but the next day, same issue. The barn door to the bathroom was off the track and very hard to move. Restaurant staff are friendly. Accommodations are acceptable if you’re here to get work done and go, or for a family with small children on a budget.
Stayed 2 nights in Sep 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service
The room was nice and quiet I would recommend it to family and friends it was a nice stay
Stayed 1 night in Nov 2025

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

2/10 Terrible

Jason

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk attendant was horrible and unhelpful. The maintenance man that showed up to our room was amazing though.
Stayed 2 nights in Oct 2025

6/10 Okay

Norma

Liked: Cleanliness, staff & service
It was a nice stopping off point for us but no hot water in them for a shower.That was very disappointing!
Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Stayed 2 nights in Oct 2025

10/10 Excellent

Gino, Spokane

Stayed 1 night in Oct 2025

10/10 Excellent

Marla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was remodeled and it was clean and spacious. The staff was friendly and helpful. I had dinner at the restaurant on the property, Salud, and the food and service were great! I would definitely stay again.
Stayed 1 night in Oct 2025