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Hotel Lago Grey

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Lago Grey

View from property
Front of property
Standard Double Room, 1 Queen Bed | In-room safe, free cribs/infant beds
Lake view
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking included
    Parking included
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Sector Lago Grey S/N, Torres del Paine, Magallanes y Antartica Chilena, 8320000
  • Grey Lake
    152 min walk
  • Glacier Grey
    4 min drive
  • Lago Pehoe
    51 min drive

Room options

View all photos for Superior Double Room, Multiple Beds (Twin)

Superior Double Room, Multiple Beds (Twin) | In-room safe, free cribs/infant beds

Superior Double Room, Multiple Beds (Twin)

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | In-room safe, free cribs/infant beds

Standard Double Room, 1 Queen Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

In-room safe, free cribs/infant beds

Standard Single Room

  • 215 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | In-room safe, free cribs/infant beds

Superior Double Room, 1 King Bed

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room

Superior Single Room | In-room safe, free cribs/infant beds

Superior Single Room

  • 323 sq ft
  • Lake view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room, Multiple Beds (Twin)

Standard Double Room, Multiple Beds (Twin) | In-room safe, free cribs/infant beds

Standard Double Room, Multiple Beds (Twin)

  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds
View from property
Rio Serrano Hotel + Spa
Pool
Breakfast included
Spa
Parking included
4.4 out of 5, Excellent, (369)
The price is $480
per night
$480 total
Dec 5 - Dec 6
Rio Serrano Hotel + Spa

About the neighborhood

Torres del Paine

When you stay at Hotel Lago Grey in Torres del Paine, you'll be on a lake and within a 5-minute drive of Glacier Grey. .This hotel is 13.2 mi (21.2 km) from Torres del Paine National Park and 15.7 mi (25.3 km) from Lago Pehoe.

What's nearby

  • Glacier Grey - 4 min drive - 1.0 mile
  • Torres del Paine National Park - 38 min drive - 13.2 miles
  • Lago Pehoe - 51 min drive - 15.7 miles
  • Salto Chico Falls - 52 min drive - 15.9 miles
  • Salto Grande - 67 min drive - 20.7 miles

Restaurants

  • ‪Restaurant Explora Torres Del Paine - ‬52 min drive
  • Campamento Italiano
  • ‪Explora Patagonia -- Hotel Salto Chico - ‬52 min drive

About this property

Hotel Lago Grey

Lakefront hotel with free breakfast and a 24-hour front desk
Hotel Lago Grey offers 60 accommodations with safes and complimentary toiletries. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 60 guestrooms featuring LCD televisions. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Hotel Lago Grey has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Boat tours

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • In a national park
  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Lago
Hotel Lago Grey
Hotel Lago Grey Torres Del Paine
Lago Grey
Lago Grey Hotel
Lago Grey Torres Del Paine
Hotel Lago Grey Hotel
Hotel Lago Grey Torres del Paine
Hotel Lago Grey Hotel Torres del Paine

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 100 reviews" "
Rating 8 - Good. 33 out of 100 reviews" "
Rating 6 - Okay. 9 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 0 out of 100 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

maira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near Grey Lake and offers stunning mountain views. The staff is exceptionally polite and attentive, and the food is outstanding. The rooms are beautiful, with gorgeous vistas. I highly recommend this hotel, especially if you take their excursions. If you're planning to navigate to Glacier Grey, the hotel serves as the meeting point. We booked a half-day trek through the hotel, and our guide, Nicolas, was very attentive and always answered our questions. At the end of the trek, they provided delicious snacks.
Stayed 2 nights in Jul 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location on the lake with gorgeous picturesque views and fantastic service.
Stayed 1 night in Jun 2024

8/10 Good

JING

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met expectations. Friendly staff. Good food!

8/10 Good

Ramon, Lausanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice, the food is very good, the place is awesome. You have to know however that booking a premium room doesn’t guarantee you a nice view of the lake and the mountains. Many of the most expensive rooms have trees right in front of them, making the view more or less interesting.
Stayed 1 night in May 2024

6/10 Okay

Nabeel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

CHONNAPINYA

Traveled with partner
Disliked: Property conditions & facilities
The accommodation building is just like a temporary building in the forest. I don’t have a problem with that but this is not worth the money at all. Room was so small and noisy with people walking around.
Stayed 1 night in Apr 2024

8/10 Good

Arthur

Traveled with partner
Liked: Cleanliness, staff & service
Great location to take the Lago Grey boat
Stayed 2 nights in Apr 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique location! Beautiful sunrise on the mountains. Great dinner and breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Chunlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ruoheng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Katharine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Lago Grey! The excursions they offered were fun and well rounded! And the staff and food was nice!
Stayed 3 nights in Sep 2023

4/10 Poor

Julie, Mount Pleasant

Traveled with family
Disliked: Property conditions & facilities
This hotel is highly overrated. Ratings are purely based on its location. The rooms are small and extremely basic. We had small bathroom with leaking toilet. Staff is totally overworked and exploited and thus tend to look and act that way. Can only buy water at the incredibly overpriced bar restaurant food and breakfast overpriced and mediocre at best.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights stay
Very friendly and professional staff. Beautiful location. Special thanks to Ivan and Ircu! Very good breakfast. Restaurant is good especially given its remote location. I would recommend to rent a car as the hotel is not served by public transportation frequently. May not be the best location to hike to the base of Torres de Paine, trail head is about one hr drive away.
Stayed 2 nights in Sep 2022

8/10 Good

sop

Traveled with partner
Liked: Staff & service, amenities
Beautiful view of the grey glacier! Rooms could use slight updating and deep clean. There were smashed bugs on our wall and in the bathroom. Overall beautiful property.
Stayed 1 night in Dec 2021

6/10 Okay

TrpH

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I tried to get help with transportation from Puerto Natales but they just sent their main link with no help. It is a gravel road on/off 2 hours to get there. A private taxi is over $100 USD 1 way and the public bus only runs once early in the morning or once at night. We learned most people rent a car. I learned through networking that there may be a shared shuttle but not sure how to find it and hotel will not help. Not all rooms have the amazing view, some just to another building or greenery. They are simple rooms but effective and warm, good pillows with TV. It is all the basics. There is no spa or sundry store, you must walk/drive down to a mini mart that is separate but not far. If you want Hotel Lago Grey souvenirs get them there because they are not in Puerto Natales. Great cappuccino machine in bar area and decent meals. Only place to eat so either bring your own food or plan on having all your meals there, which are pricey. You must ask a lot of questions regarding tours, timing, etc it is not efficient. However, the guides on the tours are great and helpful!
Stayed 1 night in Jan 2020

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not easy to get to but worth the views!!!
Amazing Views!!!
Stayed 4 nights in Jul 2019

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a good location, just a short drive down to the trailhead where you can hike down to the beach where you can view the Grey Glacier and any icebergs that have calved off the glacier, and also where you can hike up to Mirador Ferrier. If you are planning to continue your trip into the park, you can take a one way boat ride to the other side of Lago Grey. I was generally satisfied with my stay, and the service was excellent from the reception as well as the restaurant/bar. However, in the room, the power sockets are placed behind the bed, so I had to shift the bed away from the wall in order to access power. Also, although you see beautiful pictures of the glaciers in the photos provided by the hotel, the view I got from my room was of a tree and other buildings. I think only the rooms on the higher floors in the newer block get the view, and in any event the glacier and the lake are quite far from the hotel so don't expect to get a close up view from your room.
Stayed 1 night in Jul 2019

10/10 Excellent

yuanzhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the location as we could seen the mountains from our room and also the dining area. The staff was not very polite and most did not speak english
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Worth every penny for the view from the bar, restaurant, and the bedrooms. Incredible. The room was large, clean, had a great view, good heating, and great bathroom including lots of hot water. Food was good - both bar and restaurant - and the tours were excellent. In terms of the offered tours, we hiked up to the base of the Torres with my friend and our guide Felipe, who was excellent. The glacier cruise is brilliant, and includes free pisco sour. On our final day we did a tour of the main waterfalls and sights around the Massif - again led by Felipe. I thought this would be mildly diverting - it was actually seriously good, great to see some of the less well-known parts of the park that are equally stunning. Also to get up close with the vast amount of wildlife that’s hanging around. At lunch (the packed lunches the hotel provides are substantial) Felipe also produced bottles of wine and beers. While the tours aren’t cheap, you don’t get a cheap experience - they make you feel it’s worthwhile. Staying at this hotel was absolutely the right decision. Can’t wait to come back.
Stayed 4 nights in Apr 2019

10/10 Excellent

Stotyx123, Leeds UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. It’s the second time we’ve stayed here and this time it was for my birthday and they made that really special. We stayed in room 911 (excellent room number) and it had such a fantastic view. We were greeted by a view of an iceberg that had to be several stories high gleaming blue on the grey Lago with the glacier grey in the background. Amazing. Good food and yummy pisco sours! I only wish we hadn’t split up our hotels (two days in one place in TDP and two days in another) because I’d love to still be staying there and have that view. However, when in TDP you shouldn’t spend much time in your room because you’ve got to get out and explore!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but could be exceptional
Hotel Lago Grey is exceptionally located in Torres del Paine on the Grey Lake. I was informed that the hotel used to be considered a Hostel and that’s maybe somewhat noticeable in the facilities although I understand they are looking to add a Spa. The Hotel thrives on the Navigation to the Glacier which is a truly wonderful trip but suffers slightly with its excursion offering in the Park. Just be warned that as a solo traveller it might be complicated to do tours as they have a two person minimum, grant priority to all inclusive guests and only have a small team of guides which to me seems to be understaffed. The guides however who were amazing, they are extremely knowledge, friendly and helpful. Furthermore, the hotel staff (reception, Restaurant, Bar) and the navigation team are all fantastic and do everything they can to assist and accommodate you. They even go as far as to contact Head Office so they can make an exception. I had a Superior Lake view room which was very comfortable but it didn’t have an uninterrupted view of the lake, as the pictures show, but a large tree bang in the middle - that’s not to say the view was bad just not as expected for the price of the room. Overall I had a wonderful time at Lago Grey and with a few tweaks it could be exceptional.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

ZVI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019