2/10 Terrible
Daniel
Traveled with family
Aug 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like musty smoke. The sofa bed had dirty sheets...Carpet was stained and full of crumbs..I requested another room...The new room was a stifling 77 degrees despite the thermostat being set at 65...In the bedroom there was a portable ac unit plugged in..It was an upright box unit on the floor (like you would buy at WalMart)..I felt like I had checked in to a cheap motel not a $122/night Hilton owned hotel..
...Actually, my wife and I couldn't believe that this was a Hilton hotel..The hotel appeared to be about 6 years overdue for a "complete" renovation... I asked if there were any other rooms available to try and she said they were all booked..I asked for a refund and was told I had to go through Expedia for my refund..I knew that would be unlikely so I said I would just stay in the first room which was the better of two evils...The front desk attendant then informed me that she had already checked me out and I would have to pay again for a new room..Unbelievable...I asked to speak to a manager whom she called immediately...The manager Nicole was GREAT...She apologized and after talking with the front desk attendant an available room magically materialized...The third room was in good shape and Nicole said I did not have to purchase it a second time...Thank you Nicole! We will not be returning to this hotel or any other of the same name...
Daniel
Stayed 1 night in Aug 2024