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Rating 10 - Excellent. 177 out of 556 reviews" "
10 - Excellent
177
Rating 8 - Good. 238 out of 556 reviews" "
8 - Good
238
Rating 6 - Okay. 111 out of 556 reviews" "
6 - Okay
111
Rating 4 - Poor. 19 out of 556 reviews" "
4 - Poor
19
Rating 2 - Terrible. 11 out of 556 reviews" "
2 - Terrible
11
7.8/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
John S.
Aug 15, 2024
John S.
Stayed 2 nights in Jul 2024
8/10 Good
Cristina, Matsumoto
Aug 14, 2024
I liked the shampoo and the conditioner.
I didn’t like the air conditioning.
That system that when you take the key from the door, the room turns very hot and when you return, it’s not cool. And it takes time to become cool again.
The mattress is great compared to the hotel I stayed for this trip.
However, the cleanliness of the room can be improved. When I checked into the room, I found a strand of long hair behind the door which was definitely from the previous customer.
Absolutely vile property. The elevators smell so much like cigarettes I can't breathe, if you touch the wall now you smell like that too.
I would pay double to stay in a hostel.
It was a very clean and cozy room, the bed was on the smaller end but fit me and my friend perfectly fine. The location is not bad as it's right above a Jonathan's, across the street from 7/11, and is a 2 minute walk from the train station. They give you free towels everyday and in the lobby they provide many toiletries for free!
Very friendly staff. The room had everything i needed. You can pick up free stuff like shavers, toothbrushes etc which i find rare in europe. Train stn is a 2 min walk and a 15 ride on the metro to tokyo central. Breakfast was good with lots of choice. Near the hotels are loads of restraurants and convenienice stores.
Very convenient for Shin Koiwa station. Rooms are clean and cosy but not overly large. That said, the beds are comfortable and rooms are quiet. Everything you need for dining or shopping is within easy walking of the hotel. Very much enjoyed our stay.
Tub was clean but shower curtain had hair and mildew. I Also, when I ran the shower, black mildew kept coming out. I had a long flight and didn't have any energy to complain. So I just ran the shower with only hot scalding water until it was clean.
Stained mattress and mattress cover. Bathroom was not fully cleaned and had dirt stains in shower room and wall, and smelled like wet towels. Ceiling vent was caked with dirt. For what I paid, the cleanliness of my room was not acceptable.