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Sheraton Grande Tokyo Bay Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grande Tokyo Bay Hotel

Exterior
Indoor pool, seasonal outdoor pool, sun loungers
Exterior
Premium Room, 1 Double Bed | Premium bedding, down comforters, pillowtop beds, in-room safe
Resort view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Pet friendly
  • Room service
  • Gym

Explore the area

Map
1-9 Maihama, Urayasu, Chiba-ken, 279-0031
  • Tokyo Disney Resort®
    2 min walk
  • Terrace
    2 min walk
  • Bayside Station
    6 min walk
  • Tokyo (HND-Haneda)
    31 min drive

Room options

View all photos for Room, Multiple Beds

Room, Multiple Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds

  • 431 sq ft
  • Sleeps 6
  • 6 Twin Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

  • 409 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room, Multiple Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Room, Multiple Beds, Balcony

  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds

  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Grand Room, 2 Double Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Room, 2 Double Beds, Balcony

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, Multiple Beds, Balcony

  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Balcony

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Dog Friendly)

Room, 2 Double Beds (Dog Friendly) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds (Dog Friendly)

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 Double Bed, Balcony

Lobby

Club Suite, 1 Double Bed, Balcony

  • 775 sq ft
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 2 Double Beds, Balcony

Club Suite, 2 Double Beds, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Club Suite, 2 Double Beds, Balcony

  • 775 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Room, 1 Double Bed

  • 603 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 3 Twin Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 3 Twin Beds

  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 2 Double Beds

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, Multiple Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, Multiple Beds

  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 3 Twin Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Twin Beds

  • 409 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Grand Room, 3 Twin Beds, Balcony

Grand Room, 3 Twin Beds, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Room, 3 Twin Beds, Balcony

  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, Multiple Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds

  • 409 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 3 Twin Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Twin Beds

  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, 3 Twin Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Twin Beds, Balcony

  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 3 Twin Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 3 Twin Beds, Balcony

  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, 3 Twin Beds (Dog Friendly)

Room, 3 Twin Beds (Dog Friendly) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Twin Beds (Dog Friendly)

  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Balcony

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Suite, 2 Double Beds

Executive Suite, 2 Double Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Hilton Tokyo Bay

Pool
Hot Tub
Spa
Free WiFi
4.4 out of 5, Excellent, (1599)
The price is $141
per night
$176 total
includes taxes & fees
Jan 5 - Jan 6
Hilton Tokyo Bay

About the neighborhood

Urayasu

Located in Urayasu (Maihama), Sheraton Grande Tokyo Bay Hotel is steps from Tokyo Disney Resort® and a 3-minute drive from Tokyo Disneyland®. .This family-friendly hotel is 1.8 mi (3 km) from Tokyo DisneySea® and 2.3 mi (3.8 km) from Tokyo Bay.

What's nearby

  • Tokyo Disney Resort® - 2 min walk
  • Tokyo Disneyland® - 17 min walk
  • Ikspiari - 3 min drive
  • Tokyo DisneySea® - 4 min drive
  • Kasai Rinkai Park - 7 min drive

Getting around

  • Urayasu Maihama Station - 4 min drive
  • Bayside Station - 6 min walk
  • Haneda Airport (HND) - 31 min drive

Restaurants

  • ‪トゥモローランド・テラス - ‬8 min drive
  • ‪シェラトンクラブラウンジ - ‬5 min walk
  • ‪カスバ・フードコート - ‬13 min walk
  • ‪スリーピーホエール・ショップ - ‬14 min walk
  • ‪サルタンズ・オアシス - ‬12 min walk

About this property

Sheraton Grande Tokyo Bay Hotel

Bayside Urayasu hotel in Maihama with a full-service spa
Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, designer toiletries, and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and facials. The spa is open daily.
Make yourself at home in one of the 1016 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
For lunch or dinner, stop by Grand Café, a restaurant that specializes in international cuisine. Dining is also available at the 3 coffee shops/cafes, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Urayasu? This hotel has 17567 square feet (1632 square meters) of space consisting of conference space and 14 meeting rooms. A train station pick-up service is provided at no charge (available on request), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Grand Café - This café specializes in international cuisine and serves breakfast, lunch, and dinner.
Teppanyaki Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Galleria Café - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Toastina - This coffee shop serves light fare only. Open daily.
Asuka - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 6:00 PM on request
  • Free 24-hour train station pick-up and drop-off shuttle
  • Limo/town car service
  • Self parking on site (JPY 3,100 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 4,000 per person
  • 3 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Asuka
  • Galleria Café
  • Grand Café
  • Teppanyaki Restaurant
  • Toastina

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Games
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Table tennis
  • Tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free crib
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 17,567 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Grab bar in bathtub (28 inches high)
  • Grab bar near toilet (27 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Center, located next to JR Maihama Station, open 8 AM-3 PM.
A scheduled power outage will take place on February 26 from midnight to 5 AM. All facilities that use power, including air conditioning and hot water will not be available during this time. The room service and Grand Cafe Bar will close at 11 PM on February 25, 2025.
A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.
Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 33 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Airport shuttle fee: JPY 30000 per person (roundtrip)
  • Self parking fee: JPY 3100 per day
  • Pet deposit: JPY 8000 per night
  • Pet fee: JPY 8000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a fee for use of the outdoor garden pool (open during summer).

We should mention

The seasonal pool will be open from July to September
Pool access available from 9:00 AM to 8:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Sheraton Grande
Sheraton Grande Bay
Sheraton Grande Tokyo
Sheraton Grande Tokyo Bay Htl
Sheraton Grande Tokyo Bay Htl Hotel
Sheraton Grande Tokyo Bay Htl Hotel Urayasu
Sheraton Grande Tokyo Bay Htl Urayasu
Sheraton Tokyo Bay
Sheraton Tokyo Bay Grande
Sheraton Tokyo Grande
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel
Sheraton Grande Tokyo Bay Urayasu
Sheraton Grande Tokyo Bay
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Sheraton Grande Tokyo Bay
Sheraton Grande Tokyo Bay Hotel Hotel
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Sheraton Grande Tokyo Bay Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 889 out of 1617 reviews" "
Rating 8 - Good. 413 out of 1617 reviews" "
Rating 6 - Okay. 178 out of 1617 reviews" "
Rating 4 - Poor. 83 out of 1617 reviews" "
Rating 2 - Terrible. 54 out of 1617 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JoAnna

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Wish pool and breakfast buffet did not cost extra. Especially the pool since during my stay it was very hot outside.
Stayed 2 nights in Sep 2024

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free indoor pool was great. Dining expensive but Asuka restaurant was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Incredibly welcoming staff, beautiful breakfast buffet with plenty of options for restaurants restaurants, clean beds, Close to Disneyland Disney Sea cross the road from the monorail perfect for a family
Stayed 5 nights in Sep 2024

4/10 Poor

Aaron

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Swimming was not really a option both pools closed at the same time and outside pool only open for short part of year . Dinning is very overpriced and not many people using the dinning options due to the price .
Stayed 2 nights in Sep 2024

2/10 Terrible

nilufar

Stayed 2 nights in Aug 2024

10/10 Excellent

Rin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アメニティが豊富で部屋も狭くなく、快適に過ごすことが出来ました。
Stayed 2 nights in Sep 2024

10/10 Excellent

Myleene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Sheraton Grande last Aug 2024. The hotel is right across Bayside station which is very convenient to Disneyland, Disneysea and Ikspiari. The breakfast at Grand buffet had many choices but a bit pricey. There is also an indoor pool but the outside pool requires additional fee. The staff are very helpful. Overall we highly recommend staying at Sheraton Grande Tokyo Bay!
Stayed 2 nights in Aug 2024

8/10 Good

JIEYAN

Liked: Staff & service, property conditions & facilities, room comfort
Location is amazing. We enjoy the ocean view a lot. Unfortunately, it is an old hotel. Hoping it can be rennovated.
Stayed 3 nights in Sep 2024

4/10 Poor

Fran

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pool charges for outdoor Pool and garden area!! It may have been mentioned before we booked it and it may be common in Japan but its really disappointing and overshadowed our stay. If you really must charge a fee to use the pool, why dont they include it as part of the room fees or overall stay. This would avoid the resentment felt from guests on arrival. They wanted the equivalent of $250 AUD for my young family to use the outdoor pool for one hour!
Stayed 2 nights in Sep 2024

10/10 Excellent

Maria Christine

Liked: Property conditions & facilities
Very accessible to Disney resort with shuttle bus to and feom the monorail Rooms are very spacious. Highly recommended!
Stayed 3 nights in Aug 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff. Got a free ocean view upgrade. Though room design style is not my choice, I was clean and spacious compared central Tokyo. Minor forgivable blemishes here and there. Walkable to Disney Bayside station. Don't forget to eat at the huge buffet spread at the cafe
Stayed 3 nights in Sep 2024

8/10 Good

Michael

Stayed 6 nights in Aug 2024

10/10 Excellent

Brandi

Liked: Staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Maria

Disliked: Property conditions & facilities
Room smelled like cigarettes . The property is old the rooms don’t even have smart TVs .
Stayed 2 nights in Aug 2024

6/10 Okay

Valentine C

Liked: Property conditions & facilities
This property needs a free outdoor pool.
Stayed 8 nights in Aug 2024

10/10 Excellent

Mohsen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place and environment for kids. We enjoyed.
Stayed 7 nights in Aug 2024

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overpriced and nothing is included. The only thing complimentary was the water. You spend all of this money to stay at this resort and literally everything cost extra.
Stayed 3 nights in Aug 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Disneyland and local trains
Place is fantastic location for Disney.very easy to get to and from also to the local train station. Hotel safe are very friendly and helpful always smiling... downside is you nèed to pay $53 Aust to use the pool (max 3 hrs) tbh the price you pay to stay pool should be included... its not that specail either.
Stayed 3 nights in Aug 2024

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice specially if you are planning to visit the Disney parks.
Stayed 9 nights in Aug 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Up charge for club level to use out door pool. No shuttle service to airport or to cruise terminal. Limited English speaking lobby staff. I have Marriott Bonvoy membership but booked for club level room through Hotels.com, no Marriott points given through third party. Caters to Marriott Bonvoy members for services at hotel.
Stayed 1 night in Aug 2024

4/10 Poor

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was not clear in the property description that the majority of facilities offered onsite are not included in the room cost. The outdoor pool, kids play and mini golf are all additional costs. If I’d known this I would have opted to stay at the Disneyland hotel as it was all the additional kids facilities that swayed me to book the Sheraton. Additionally you should know that the outdoor pool is not only an (exorbitant in my opinion - approx $55 aud per person for 2.5 hrs) additional cost but you need to make a reservation in advance and there were no reservations left during our 3 night stay on arrival. Although this may have been a blessing in disguise as we then found out that any sun lounge, umbrella seat or cabana is an additional cost again. The club lounge, however, is definitely value for money. The rest of the restaurants onsite were very expensive. There’s also no proper convenience store (7-11, family mart etc) so if you have kids definitely bring snacks with you. The hotel is a very easy walk to the Disneyland monorail and about 15 mins to the gate. Overall if it was clearer how the hotel works when I booked I wouldn’t have been so disappointed and would have booked the Disneyland hotel instead.
Stayed 3 nights in Aug 2024