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Palace Hotel Tokyo

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Hotel Tokyo

Executive lounge
Separate tub and shower, rainfall showerhead, free toiletries
Indoor pool
City view
View from property

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Gym
    Gym

Explore the area

Map
1-1-1 Marunouchi, Chiyoda, Tokyo, Tokyo-to, 100-0005
  • Imperial Palace East Gardens
    1 min walk
  • Marunouchi Building
    8 min walk
  • Tokyo International Forum
    14 min walk
  • Tokyo (HND-Haneda)
    31 min drive

Room options

View all photos for Grand Deluxe Twin Room

Grand Deluxe Twin Room | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Grand Deluxe Twin Room

  • 595 sq ft
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Chiyoda Suite Room

Chiyoda Suite Room | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Chiyoda Suite Room

  • 861 sq ft
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Twin Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Deluxe Twin Room with Balcony

  • 484 sq ft
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Deluxe King Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Grand Deluxe King Room with Balcony

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Deluxe King Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Grand Deluxe King Room with Balcony

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Deluxe King Room

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe King Room with Balcony

Balcony view

Club Deluxe King Room with Balcony

  • 484 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Suite Room

Garden Suite Room | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Garden Suite Room

  • 807 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Room

Executive Suite Room | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Executive Suite Room

  • 807 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite King

Premier Suite King | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Premier Suite King

  • 970 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Deluxe Twin Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Grand Deluxe Twin Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Deluxe Twin Room with Balcony

  • 485 sq ft
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite Twin

Premier Suite Twin | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Premier Suite Twin

  • 969 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe King Room with Balcony

Balcony view

Deluxe King Room with Balcony

  • 485 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Deluxe King Room

  • 485 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite

Park Suite | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Park Suite

  • 1292 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Terrace Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Terrace Suite

  • 1292 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Palace Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Deluxe Twin Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Deluxe Twin Room with Balcony

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite Twin

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Premier Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Garden Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Garden Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite

Living area | LCD TV, DVD player, pay movies

Park Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room with Balcony

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Club Grand Deluxe Twin Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Grand Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Deluxe Twin Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Grand Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Terrace Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Terrace Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe King Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Grand Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Chiyoda Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Chiyoda Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Deluxe Twin Room with Balcony

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite King

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Premier Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Deluxe King Room with Balcony

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Club Grand Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Imperial Hotel, Tokyo

Pool
Hot Tub
Spa
Kids pool
4.8 out of 5, Exceptional, (1002)
The price is $331
per night
$429 total
includes taxes & fees
Dec 8 - Dec 9
Imperial Hotel, Tokyo

About the neighborhood

Tokyo

With a stay at Palace Hotel Tokyo, you'll be centrally located in Tokyo, steps from Imperial Palace East Gardens and within a 5-minute walk of Wadakura Fountain Park. .This luxury hotel is 0.4 mi (0.7 km) from Museum of the Imperial Collections and 0.5 mi (0.8 km) from Marunouchi Building.

What's nearby

  • Imperial Palace East Gardens - 1 min walk - 0.1 miles
  • Marunouchi Building - 8 min walk - 0.5 miles
  • Tokyo International Forum - 14 min walk - 0.8 miles
  • Tokyo Imperial Palace - 17 min walk - 0.9 miles
  • Nippon Budokan - 3 min drive - 1.6 miles

Getting around

  • Otemachi Station - 7 min walk
  • Tokyo Station - 8 min walk
  • Haneda Airport (HND) - 31 min drive

Restaurants

  • ‪カレーショップC&C 大手町メトロピア店 - ‬4 min walk
  • ‪玄米カフェ 実身美 - ‬3 min walk
  • ‪The Palace Lounge - ‬1 min walk
  • ‪はせがわ酒店 パレスホテル東京店 - ‬2 min walk
  • ‪もうやんカレー 大手町 - ‬2 min walk

About this property

Palace Hotel Tokyo

Luxury Tokyo hotel in Chiyoda with a full-service spa
Palace Hotel Tokyo offers 284 accommodations with DVD players and minibars. Beds feature Egyptian cotton sheets. A pillow menu is available. LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Evian SPA TOKYO has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 284 guestrooms featuring refrigerators and LCD televisions. Wired and wireless internet access is complimentary, while DVD players and digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by ESTERRE, a restaurant that specializes in French cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
ESTERRE - This restaurant specializes in French cuisine and serves lunch and dinner.
GRAND KITCHEN - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
WADAKURA - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
TATSUMI - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
GO - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Palace Hotel Tokyo is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Self parking on site (JPY 3,300 per night; includes in/out privileges)
  • Valet parking on site (JPY 4,300 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: JPY 5,819 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ESTERRE
  • GO
  • GRAND KITCHEN
  • TATSUMI
  • WADAKURA

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM. 2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 5819 per person
  • Self parking fee: JPY 3300 per night (in/out privileges)
  • Valet parking fee: JPY 4300 per night (in/out privileges)
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Palace Tokyo
Hotel Tokyo Palace
Palace Hotel Tokyo
Palace Tokyo
Palace Tokyo Hotel
Tokyo Hotel Palace
Tokyo Palace
Tokyo Palace Hotel
Grand Palace Chiyoda
Grand Palace Hotel Tokyo
Hotel Grand Palace Tokyo, Japan
Palace Hotel Tokyo Japan
Palace Hotel Tokyo Hotel
Palace Hotel Tokyo Tokyo
Palace Hotel Tokyo Hotel Tokyo

Palace Hotel Tokyo Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 927 out of 1041 reviews" "
Rating 8 - Good. 85 out of 1041 reviews" "
Rating 6 - Okay. 16 out of 1041 reviews" "
Rating 4 - Poor. 7 out of 1041 reviews" "
Rating 2 - Terrible. 6 out of 1041 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. High level of service. Really enjoy the stay. Only one thing need to improve. I was asking English version of news paper while at check in, but I received Japanese
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

David, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The Palace is a superb world class hotel. Perfect in every way.
Stayed 6 nights in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace Superior
The Palace Hotel Tokyo was a great find. The hotel is luxurious, super clean and has excellent staff. The room itself had all the amenities and checked all the boxes. The bed was superior. The bathroom and specifically the shower was amazing. Taxi's are always waiting out front to take you to your next adventure. You wont find a better stay in Tokyo.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel - highly recommend
Beautiful hotel with great views of the city. Layout, size and comfort of room are what you would expect of a 5* hotel as was the quality of the food served to us in the bar. The Wagu steak was exceptional! During our holiday, we stayed at three 5* hotels, two of which were in Tokyo. I can honestly say that this is the only hotel of the three that I would return to!
Stayed 1 night in Jul 2024

10/10 Excellent

Jorge, Sherman Oaks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way.
Stayed 4 nights in Jul 2024

10/10 Excellent

Conlan

Stayed 3 nights in Jul 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Absolutely fantastic!!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Claris

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Kevin

Stayed 3 nights in Jul 2024

10/10 Excellent

Berge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had made a lot of purchases in Tokyo and they even helped me send it back home, which was very helpful! Stafff was always super polite and helpful, recommend to all.
Stayed 5 nights in Jul 2024

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Japanese hospitality. View from the balcony was terrific.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeff, Sugar Land

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest hotel that I have experienced in my travels. I enjoyed everything about this luxurious, quiet, amenity-rich hotel situated in the heart of Tokyo. The restaurants are exceptional.
Stayed 3 nights in Jul 2024

10/10 Excellent

Vladimir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Perfect location and very relaxing high quality hotel in the center of Tokyo
Stayed 4 nights in Jul 2024

10/10 Excellent

Mike

Stayed 3 nights in Jul 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in a lot of hotels, many 5 star ones, for work and leisure and the Palace lays a credible claim to be the best city hotel in the world. Every aspect of the stay (I am reviewing a second holiday stay) is exceptional, from the efficiency and friendliness of the staff, the rooms, the bars and restaurants and its location with incredible views and a link from the basement level to a well connected subway station. If you are looking for a memorable stay in a world class city centre hotel in Tokyo then you simply cannot go wrong here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Young

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Hanaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highest quality of service and hospitality!
Stayed 2 nights in Jun 2024

10/10 Excellent

Yee Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Hai

Stayed 3 nights in Jun 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Amenities, property conditions & facilities
Excellent service and options befitting a 5 star hotel. The only disappointment was a seeming lack of commitment to sustainability and environmental issues (e.g., only and many small format disposable toiletries in the rooms, small plastic water bottles in fitness room without cooler for refilling).
Stayed 2 nights in Jun 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location, excellent service, and comfortable rooms. I stayed twice on my most recent trip to Tokyo, once at the beginning of the trip and once at the end. During my stays, I ate at the tempura restaurant, the teppanyaki restaurant, and the sushi restaurant. The first two were excellent and enjoyable. The same was not true of the sushi restaurant. The overall atmosphere was highly unwelcoming. The head sushi chef spent his time drinking sake with Japanese customers and treated other customers somewhat rudely. This restaurant does not live up to the standards of the Palace Hotel and reflects badly on the hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Simon, Huntingdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

William Fulton, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024