Great stay. Great property and great staff. The room was spacious, clean, and perfect for our larger family. There are 5 of us, so the kids had bunk beds, wife and I had two twins put together for us with the baby. Ample space for eating which was perfect for take out brought back to the room. Great shower and tub with toilet separate. The kitchen was great including the larger fridge that was so much more helpful than the tiny ones you normally get in hotel rooms. The laundry facility was great. Coin operated, normally I don't do laundry but it was raining so it was so helpful to have.
The staff was amazing. They were able to help with directions, scheduling taxi, and most importantly help us in a bind. We forgot a package all the way back in Harajuku. I asked if they were able to help call the store to see if it was there. They were able to do so given the language barrier. Unfortunately the store was unable to ship it to us, but we were able to get back there to pick it up. Lastly, they were able to accommodate a late checkout for a nominal fee. Recommend this place for all families, larger parties, those wanting a larger than normal room in Japan. Oh and also it's only about a 5 minute walk to Ueno station