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Hotel New Otani Tokyo Garden Tower

4.5 star property

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Photo gallery for Hotel New Otani Tokyo Garden Tower

Restaurant
Dining
Property grounds
Property amenity
Daily buffet breakfast for a fee

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪3 min walk‬
  • Place, Tokyo Imperial Palace
    ‪15 min walk‬
  • Place, Tokyo Midtown
    ‪3 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Garden Tower Deluxe Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Garden Tower Deluxe Room, Non-Smoking (Breakfast for bed-sharing children is extra) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Room, Non-Smoking (Breakfast for bed-sharing children is extra)

8.8 out of 10
Excellent
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Junior Suite, Non-Smoking (Free Breakfast For Kids Sharing a bed)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Junior Suite, Non-Smoking (Free Breakfast For Kids Sharing a bed)

  • Garden view
  • 804 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Garden Tower Deluxe Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Garden Tower Deluxe Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra)

9.4 out of 10
Exceptional
(21 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non-Smoking (Breakfast for bed-sharing children is extra)

8.8 out of 10
Excellent
(22 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non-Smoking (Breakfast for bed-sharing children is extra)

9.2 out of 10
Wonderful
(29 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Garden Tower Standard Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra)

9.8 out of 10
Exceptional
(10 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Run of the House, Check in 17:00 - Check out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Run of the House, Check in 17:00 - Check out 12:00

8.0 out of 10
Very good
(1 review)
  • 290 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Twin Room, Smoking (Breakfast for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Smoking (Breakfast for bed-sharing children is extra)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking (BF for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Garden View, Non Smoking (BF for bed-sharing children is extra)

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds

View all photos for Garden Tower Standard Twin Room, Garden View, Non Smoking (BF for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Garden View, Non Smoking (BF for bed-sharing children is extra)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

About the neighborhood

Tokyo

With a stay at Hotel New Otani Tokyo Garden Tower in Tokyo (Chiyoda), you'll be within a 5-minute drive of Tokyo Imperial Palace and Tokyo Tower. .This luxury hotel is 3 mi (4.9 km) from Tokyo Dome and 3 mi (4.9 km) from Shibuya Crossing.

What's nearby

  • Hotel New Otani Tokyo - 3 min walk - 0.2 miles
  • Akasaka Palace - 6 min walk - 0.4 miles
  • Tokyo Imperial Palace - 15 min walk - 0.8 miles
  • Tokyo Midtown - 3 min drive - 0.9 miles
  • Shinjuku Gyoen National Garden - 6 min drive - 2.1 miles

Getting around

  • Yotsuya Station - 9 min walk
  • Fukuma Station - 9 min walk
  • Narita Intl. Airport (NRT) - 78 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬9 min walk
  • ‪SATSUKI - ‬1 min walk
  • ‪GARB CENTRAL - ‬9 min walk
  • ‪Park Side Tables - ‬7 min walk
  • ‪ガーデンラウンジ - ‬4 min walk

About this property

Hotel New Otani Tokyo Garden Tower

Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 836 guestrooms featuring refrigerators and minibars. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Treat yourself with body treatments and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (41 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

The seasonal pool will be open from July 11 to September 07
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the swimming pool or hot tub
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 930 out of 1236 reviews
Rating 8 - Good. 210 out of 1236 reviews
Rating 6 - Okay. 57 out of 1236 reviews
Rating 4 - Poor. 22 out of 1236 reviews
Rating 2 - Terrible. 17 out of 1236 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Fiorella

Traveled with partner
Liked: Staff & service, amenities
Though the property and the room were clean, it was super outdated and felt stuffy. The AC in the room wasn’t working but the rest was fine i guess.
Stayed 4 nights in Nov 2025

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2025

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Anissa

Stayed 4 nights in Nov 2025

10/10 Excellent

Joo San

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Check in and out was quick. Room was clean and the room service is great. I requested for dehumidifier and shower cap, it came quite quickly even though it was in the evening. The next day they gave me another shower cap automatically. Also, the taxis are readily available there even early in the morning. I really liked my stay but wish I had more time to try out more facilities.
Stayed 3 nights in Nov 2025

8/10 Good

Suraj

Liked: Cleanliness, staff & service, amenities
Spotless room but Bad Airconditioning invroom
Stayed 2 nights in Nov 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean
Stayed 4 nights in Oct 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and comfortable. Had the Garden Tower room with an amazing view.
Stayed 1 night in Nov 2025

10/10 Excellent

Shinji

Stayed 1 night in Nov 2025

10/10 Excellent

Rowan

Stayed 1 night in Nov 2025

4/10 Poor

Carl

Business traveler
Liked: Cleanliness
Expensive breakfast compared to Royal Park and the quality of the food was just not there. Sausages and bacon were very undercooked. Coffee was bitter and too strong.
Stayed 4 nights in Nov 2025

10/10 Excellent

Georgios

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good service and very polite staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Staff was very friendly and accommodating. Grounds were beautiful and rooms were great. The garden view was more than we could of asked for.
Stayed 8 nights in Nov 2025

8/10 Good

chaim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Brian

Stayed 3 nights in Nov 2025

10/10 Excellent

herbert

Stayed 4 nights in Nov 2025

10/10 Excellent

Mary

Stayed 3 nights in Nov 2025

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous
Stayed 7 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic hotel. The staff was super attentive. The property is gorgeous. I would stay here again anytime. Unfortunately, we were on a tight schedule and did not have the chance to enjoy all of the amenities and the beauty of the property. If you come here make the time.
Stayed 3 nights in Oct 2025

10/10 Excellent

muu

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the location is convenience,.Room is nice with amenities .
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. Normal size for Tokyo, which will seem a little on the small side. What makes New Otani shine are three things: A magnificent view, the gardens, and the service. The view from our room was amazing. Twice, we woke up to a view of Mount Fuji. The view of the city was breathtaking. The gardens have a rich history and are a wonderful relaxing walk when you have a few minutes. It's hard to believe you're in the middle of the biggest and busiest cities in the world. It's unique to have this as part of a hotel. The service is impeccable. You get used to good service in Japan but New Otani is over and above. Meticulous care for your room and the staff are always helpful and polite. We loved the people at New Otani. The New Otani Hotel is the best hotel in Tokyo!
Stayed 6 nights in Oct 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent the staff made me feel at ease. I can’t rate this hotel highly enough.
Stayed 2 nights in Oct 2025

10/10 Excellent

wai sze nicky

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent service , lots of good restaurants in the hotel. Room is spacious and clean. A large TV and now provide an app to check the status of the restaurants so you can choose which one to have breakfast. This is our 3rd stay in this hotel. Will absolutely come back again! Only 1 thing the cleaning staff forgot to put back some santuary bag in the bathroom.
Stayed 4 nights in Oct 2025

10/10 Excellent

Tomoko, Temple City

Stayed 6 nights in Oct 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025