We tried to check in at 4 pm but there was a sign, "back in 15 minutes". When the staff person returned, he told us that reception was open daily, 9 to 5. The next morning at 9 am, there was a sign on the door, closed for the day. Same thing happened when we checked out on the 30th. In the room there was no closet or hangers for clothes, just a couple of hooks