A stay at Hotel Chichen Itza places you in the heart of Pisté, within a 5-minute drive of Court of the Thousand Columns and Cenote Sagrado. .This family-friendly hotel is 3.3 mi (5.4 km) from Grutas de Balankanché and 3.3 mi (5.4 km) from Plataforma de las Águilas y los Jaguares.
What's nearby
Pre-Hispanic City of Chichen-Itza - 2 min drive - 1.2 miles
Court of the Thousand Columns - 3 min drive - 1.9 miles
Cenote Sagrado - 4 min drive - 3.4 miles
Pyramid of Kukulkan - 5 min drive - 3.5 miles
Cenote Ik kil - 6 min drive - 3.9 miles
Getting around
Mérida International Airport (MID) - 108 min drive
Restaurants
Restaurant Sac-Beh - 15 min walk
Oxtun - 2 min drive
Pueblo Maya - 4 min walk
Starbucks - 2 min drive
Las Mestizas - 1 min walk
About this property
Hotel Chichen Itza
Family-friendly hotel with free breakfast and a 24-hour front desk
Hotel Chichen Itza offers 40 accommodations with coffee/tea makers and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished. 29-inch LED televisions come with cable channels.
Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 40 guestrooms featuring LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite to eat at LOS ARCOS, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
LOS ARCOS - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Languages
English, Italian, Spanish
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered self parking on site
Food and drink
Free full breakfast available daily 7:00 AM to 10:00 AM
A bar/lounge
A poolside bar
A restaurant
Restaurants on site
LOS ARCOS
Things to do
Outdoor pool
Family friendly
In-room babysitting (surcharge)
Laundry facilities
Outdoor pool
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Outdoors
Garden
Outdoor furniture
Picnic area
Pool loungers
Pool umbrellas
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
More
1 building
2 floors
Banquet hall
Mosquito nets
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Free toiletries
Hair dryer (on request)
Shampoo
Towels provided
Entertainment
29-inch LED TV with cable channels
Food and drink
Coffee/tea maker
Limited room service
More
Air conditioning (climate-controlled)
Desk
Individual furnishings
Iron/ironing board on request
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Late check-out fee: MXN 450 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
This property does not have elevators
Property is also known as
Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great.
Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show.
The breakfast was really good which was included.
Restaurant staff were very rude (they were very dissatisfied with the tip - they made rude comments in Spanish. I happen to be from Mexico but look Asian so I heard all the remarks). Hotel staff were not kind and clueless - no water at all in our shower, trickle at sink and all the water ended up on the floor. None of the cabinet drawers would open or close. The hotel is in a good location but need a major renovation. Restaurant food was 2 star at best. I would have asked for out $ back if it wasn’t for the staff that looked so depressed….
The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.
We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Très bel endroit offrant des chambres très propres et très confortables. Le personnel de la réception (Emilio) et au restaurant (Ray) est dévoué et très attentionné. Le cadre est magnifique et la piscine superbe. Nous avons diné au restaurant et avons apprécié autant la cuisine que le service attentionné et professionnel. Endroit à recommander à quelques minutes du site de Chichen Itza.
Jean Pierre
Stayed 1 night in Mar 2024
4/10 Poor
Donna
Feb 10, 2024
Disliked: Staff & service
Disappointed with the Chichen Itza Stay
this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day.
The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”..
Pizza dinner was not throughly baked and not what we ordered, ate it anyway.
I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool.
You going to love the sound of many birds and admired the many green trees around the property.
The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.
This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.