8/10 Good
Michael
Traveled with group
Aug 25, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really very nice hotel with absolutely superb staff and a wonderful spa. Breakfast is excellent and the view from lake-facing rooms amazing. Why four, rather than five stars? First there is no room service. The reason given for this is that the hotel is spread over a large area and the hotel does not want to deliver sub-standard food. Fine, but if Deliveroo etc can deliver piping hot food across a town I’m sure this hotel could do perfectly decent room service if it wanted to. More seriously, the hotel makes a point of not having air-conditioning because of its environmental impact. I approve of that but it is a pity that people noisily walking between buildings late at night (often until 1am) means it isn’t really possible to sleep with windows open and, as a result, my room got uncomfortably hot. Relatively small grumbles about what is otherwise a first class hotel. I would return, but probably choose a room less likely to be affected by noise if the windows were open.
Michael
Stayed 4 nights in Aug 2024