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Perfectly located near the arena with all amenities. Room was clean and well main
stephanie
Stayed 2 nights in Dec 2024
6/10 Okay
Verified traveler
Traveled with family
Dec 12, 2024
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Over priced
we had to pay to upgrade from a dirty room. our shower was overflowing onto the floor. We asked for it to be fixed and no one did. Our toilet was not flushing properly, we also reported it and no one came to fix it. Last time I stayed here they upgraded me complimentary. This time they charged me. Also parking has gone up from $40 a day to $50. There were also so many extra fees added to the room. I will not stay here next time.
Nice location and very clean. Couldn't seem to find the conceirge desk. The room was clean but they didn't replace some glasses we had used one evening. I wanted to take a bath and the knob switching from the shower to the tub didn't work. Not a deal breaker. The restaurant was superb.
I was charged internet fee. I was initially told that internet was complimentary. On checking out i was told i need to be a member of mariott bonvoy to be eligible for free internet. I was wrongly informed.
Our stay was very comfortable at the Marriott Water Street. We were greeted warmly and were upgraded without even asking. You are able to hear some street noise from the room, but that’s to be expected for the location and there was a concert that night. On property restaurants were very good and good service. Overall we were very pleased with our stay.
Valet was great when we arrived. He even plugged in our Tesla to full charge for $15. Mia at the front desk was amazing! Very friendly and upgraded our room to the best view of the bay! I love this hotel and highly recommend!