I travel extensively and have stayed in numerous hotels worldwide, but I’ve never encountered anything like this before. I called the reception to request a standard room cleaning, including fresh bed sheets. To my surprise, I was informed that this would incur an additional charge. Shocked, I declined the service.
The room lacked basic amenities, such as an iron and ironing board. There were only two tea bags, with no coffee or other refreshments available. Additionally, there was only one pillow per person on the bed, and the mattress quality was absolutely poor, preventing a deep and restful sleep. On a queen bed, there were two separate blankets, which is not ideal for a couple sharing the bed.
Overall, the experience felt more like a 2-star hotel, certainly not a 4-star one. I wouldn’t return to this hotel.