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Candlewood Suites - Syracuse Airport, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites - Syracuse Airport, an IHG Hotel

Exterior
Interior
Property amenity
Exterior
Room amenity

Reviews

6.6 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Kitchen
  • Air conditioning
  • Free WiFi
  • Laundry

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    6 min drive
  • NBT Bank Stadium
    6 min drive
  • St. Joseph's Hospital Health Center
    7 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    3 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Quality Inn & Suites East Syracuse - Carrier Circle

Breakfast included
Pet friendly
Parking included
Free WiFi
3.1 out of 5, (407)
The price is $65
per night
$77 total
includes taxes & fees
Jan 1 - Jan 2
Quality Inn & Suites East Syracuse - Carrier Circle

About the neighborhood

North Syracuse

When you stay at Candlewood Suites - Syracuse Airport, an IHG Hotel in North Syracuse, you'll be in the business district, within a 10-minute drive of Destiny USA and Syracuse University. .This hotel is 6.7 mi (10.9 km) from Carrier Dome and 8.2 mi (13.2 km) from New York State Fairgrounds.

What's nearby

  • Destiny USA - 6 min drive
  • NBT Bank Stadium - 6 min drive
  • Landmark Theatre - 7 min drive
  • Carrier Dome - 9 min drive
  • New York State Fairgrounds - 14 min drive

Getting around

  • Syracuse Regional Transportation Center - 6 min drive
  • Hancock Intl. Airport (SYR) - 3 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Taco Bell - ‬2 min walk
  • ‪Applebee's Grill + Bar - ‬11 min walk
  • ‪Plank Road Ice Cream - ‬19 min walk
  • ‪Zebb's Deluxe Grill & Bar - ‬18 min walk

About this property

Candlewood Suites - Syracuse Airport, an IHG Hotel

Suburban hotel with a 24-hour fitness center and a 24-hour business center
Candlewood Suites - Syracuse Airport, an IHG Hotel offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

Make yourself at home in one of the 115 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and ski storage. This hotel also features a television in a common area, a picnic area, and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites - Syracuse Airport, an IHG Hotel.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • Free crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 5 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 5 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 21 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse
Candlewood Suites Syracuse Airport
Candlewood Suites Syracuse Airport an IHG Hotel
"Candlewood Suites Syracuse Airport an IHG Hotel"
Candlewood Suites - Syracuse Airport, an IHG Hotel Hotel

Candlewood Suites - Syracuse Airport, an IHG Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 279 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 137 out of 1000 reviews" "
Rating 2 - Terrible. 208 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Was fine
Stayed 1 night in Sep 2024

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Worn down room
Stayed 1 night in Sep 2024

4/10 Poor

Josh

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just dirty
Stayed 1 night in Sep 2024

4/10 Poor

David

Traveled with family and small children
There is no airport shuttle or crib beds, even though it states online there is.
Stayed 1 night in Sep 2024

6/10 Okay

Esther

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Uncomfortable stay
I only stayed for one night to catch an early flight on the following day. I was hoping to get some sleep, but the AC unit didn’t work. It said to give it 15 minutes to start( because it supposedly was eco- friendly), but it didn’t turn on at all! The room was already hot, so I had to open the window to get some cooler air. With it came the noise of the interstate, which made for a bad sleep. The bed was ok, with a firm mattress, but all the furniture was old, and the cabinet in the bathroom had water damage on the side. The bathroom was clean though.
Stayed 1 night in Sep 2024

10/10 Excellent

Sofia

Stayed 1 night in Aug 2024

6/10 Okay

John, Elmira Heights

Stayed 1 night in Aug 2024

10/10 Excellent

Victor

Stayed 1 night in Aug 2024

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture was badly worn, walls badly scuffed and air conditioning failed during the night.
Stayed 4 nights in Aug 2024

2/10 Terrible

Betty

Disliked: Amenities
Fruit flies or some kind of bugs in room. Property is under going renovations and shouldn’t have guests. Not even hot water enough for one shower. Cancelled a future reservation.
Stayed 1 night in Sep 2024

8/10 Good

vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Stephanie

Traveled with family
Our room was rundown and the kitchen area was unclean (food crumbs all over it). No warning that renovations were going on in hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Kyle

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was rude and very unprofessional, the room stunk like very hard cleaning product, tv didn’t work, hair dryer didn’t work, room was dirty, towels had black on outside of them. Very unhappy
Stayed 2 nights in Aug 2024

4/10 Poor

anthony, Philadephia

Disliked: Staff & service, property conditions & facilities
No breakfast
Stayed 1 night in Aug 2024

4/10 Poor

Colleen

Service was nice but the faculty was in poor conditions.
Stayed 1 night in Aug 2024

4/10 Poor

Karen

The lobby is under renovation and very noisy through out the building. Not very restful. The entrance from the road was tricky to find and follow. The room door was hard to open - sticky. This is an older hotel. Decent but not 5 stars.
Stayed 1 night in Aug 2024

4/10 Poor

Eugene

Traveled with family
Disliked: Property conditions & facilities
The hotel was under construction during our stay. Not really happy this was not disclosed before our stay. I believe they will be better in the future on remodeling is complete
Stayed 1 night in Aug 2024

2/10 Terrible

Deborah

Stayed 1 night in Aug 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a mess. We were given a room at first and went to room to find someone else already in room. Got to room and that was dirty. Had no toilet paper in room.the ftont entrance was a mess.
Stayed 2 nights in Aug 2024

4/10 Poor

Projwal

Disliked: Staff & service, property conditions & facilities
Property was under construction. They should put the information on their website about the construction. Room was clean but some kind of moldy smell. No amenities just black coffee pack in room. Gym was next to construction. We will never stay in this hotel again.
Stayed 1 night in Aug 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible avoid this hotel at all costs!
Stayed 1 night in Aug 2024

8/10 Good

Byron

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was great, the girl at check in was professional, attentive and answered any questions. The room though was a different story: Marks on the walls, there were used towels in the closet, the coffee maker still had a used coffee pod/pack and the pots were not cleaned properly there was still food crusted onto the bottom of the pans. Thankfully the bathroom was clean, toilet bowl and shower were fine and the bed sheets seemed okay too. Just those minor details in cleaning that needed to be done but when you add them up it just felt the cleaning was haphazard.
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Disliked: Property conditions & facilities, room comfort
Cannot provide iron
Stayed 1 night in Aug 2024

4/10 Poor

Gillian

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel needs updating. Unpleasant smell throughout building. Walls in room scraped up. Bathroom was updated and clean.
Stayed 1 night in Aug 2024