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Crowne Plaza Suzhou, an IHG Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Suzhou, an IHG Hotel

Exterior
Point of interest
Minibar, in-room safe, desk, soundproofing
Fitness facility
Minibar, in-room safe, desk, soundproofing

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
168 Xinggang Street, Suzhou, Jiangsu, 215021
  • Jinji Lake
    1 min walk
  • 东门饭店
    2 min walk
  • Dongfangzhimen Station
    10 min walk
  • Wuxi (WUX-Shuofang)
    47 min drive

Room options

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

  • 452 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (Jinji Lake View)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds (Jinji Lake View)

  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor)

Premium Room, 1 King Bed, Club Lounge Access (High Floor) | Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Jinji Lake View)

View from room

Premium Room, 1 King Bed (Jinji Lake View)

  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Explorer)

Suite, 1 King Bed, Club Lounge Access (Explorer) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club Lounge Access (Explorer)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor)

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View

  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Club Lounge Access (Captain, Lake)

Suite, 1 King Bed, Club Lounge Access (Captain, Lake) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club Lounge Access (Captain, Lake)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

  • 452 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Lake View

View from room

Premium Room, 1 King Bed, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Lake View

View from room

Premium Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor)

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

  • Sleeps 3
  • 1 Twin Bed

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

W Suzhou

Pool
Spa
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (91)
The price is $129
per night
$151 total
includes taxes & fees
Jan 5 - Jan 6
W Suzhou

About the neighborhood

Suzhou

With a stay at Crowne Plaza Suzhou, an IHG Hotel, you'll be centrally located in Suzhou, steps from Jinji Lake and within a 10-minute walk of Gate to the East. .This family-friendly hotel is 2.8 mi (4.6 km) from Suzhou International Expo Center and 4.1 mi (6.6 km) from Suzhou Museum.

What's nearby

  • Jinji Lake - 1 min walk
  • Gate to the East - 9 min walk
  • Suzhou International Expo Center - 6 min drive
  • Suzhou Museum - 7 min drive
  • Humble Administrator's Garden - 7 min drive

Getting around

  • Dongfangzhimen Station - 10 min walk
  • Yixing High-Speed Railway Station - 16 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 120 min drive

Restaurants

  • ‪鹤家 - ‬6 min walk
  • ‪Cafe Outdoor - ‬7 min walk
  • ‪东门饭店 - ‬2 min walk
  • ‪蔡家食譜 - ‬1 min walk
  • ‪王品台塑牛排 - ‬6 min walk

About this property

Crowne Plaza Suzhou, an IHG Hotel

Luxury Suzhou hotel in Suzhou Industrial Park with 3 restaurants
Crowne Plaza Suzhou, an IHG Hotel offers 388 accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

A marina and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 佳莉雅RE-WELLNESS. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub. The spa is open daily.
Make yourself at home in one of the 388 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at 圣汐Sun Seeker, one of the hotel's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Guests may use a train station pick-up service for a surcharge, and RV/bus/truck parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:00 AM.
圣汐Sun Seeker - Overlooking the pool, this buffet restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
鲍鱼王子Abalone Prince - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
臻炉逸Zhen Hotpot - Overlooking the pool, this restaurant serves lunch and dinner. Reservations are required. Open daily.
香茗舫Fragrance - This coffee shop overlooks the pool. Open daily.
马里亚纳Mariana - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Train station pick-up shuttle (surcharge)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • 圣汐Sun Seeker
  • 臻炉逸Zhen Hotpot
  • 香茗舫Fragrance
  • 马里亚纳Mariana
  • 鲍鱼王子Abalone Prince

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Crowne Plaza Suzhou, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 108 out of 144 reviews" "
Rating 8 - Good. 25 out of 144 reviews" "
Rating 6 - Okay. 10 out of 144 reviews" "
Rating 4 - Poor. 1 out of 144 reviews" "
Rating 2 - Terrible. 0 out of 144 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stoyan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Stayed 4 nights in Jul 2024

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024

8/10 Good

winnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

jerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024

10/10 Excellent

Ning

Traveled with family
Sunny Jiang
Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shijun

Stayed 2 nights in Jun 2024

10/10 Excellent

ying

Stayed 1 night in Jun 2024

10/10 Excellent

Walter, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Yan

Stayed 1 night in Jun 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024

8/10 Good

mike

Stayed 2 nights in May 2024

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024

10/10 Excellent

Xiaomin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023

10/10 Excellent

CHEE KUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Kyna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except there is no coffee maker in the room.
Stayed 3 nights in Jan 2020

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Fantastic
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointment of the room I get.
Staff at check in counter told me that they had no King bed room for me which I booked. And said it is not confirmed when I book. I need to argue with them and show the confirmation email to her, then finally she give me one, but in 2nd floor, face to the front entrance of which all people can see through my room if I open the curtain. I was so disappointed on this, if she can explain to me the condition of the room, I may accept the twin room, her attitude is rude.
Stayed 1 night in Jul 2019

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel, good for a weekend stay.
Great hotel, good food, nice pool overlooking the lake. Only downside is the decor, though immaculately clean, is a little bit dated. The gym and spa were under construction during our stay, alternate arrangements were made for the gym. This construction was not noted during the booking phase, but the construction did not disturb us with noise at all.
Stayed 1 night in Jun 2019

10/10 Excellent

SANDRO ALMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing!!
I've got an upgrade for an outstanding room. I've loved this hotel!!
Stayed 1 night in Jan 2019

10/10 Excellent

Xyao Yun, Pennsylvania us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply love it! Especially the breakfast!!

8/10 Good

Peter, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A very good hotel, great room, excellent breakfast, great choices btoh western and chinese. Internet worked well. However location is a way from any where like restaurants, shops etc.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort