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The Grand Hotel

3.5 star property

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Photo gallery for The Grand Hotel

Lobby
Interior detail
Room service - dining
Coffee/tea maker
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
$111
$98 nightly
$111 total
Total with taxes and fees
Mar 13 - Mar 14

Explore the area

View in a map
865 W El Camino Real, Sunnyvale, CA, 94087
  • Place, Elements Massage Sunnyvale
    ‪8 min walk‬
  • Place, Washington Park
    ‪8 min walk‬
  • Place, Historic Murphy Avenue
    ‪15 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(45 reviews)
  • 419 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(28 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Villa, 2 Queen Beds

8.2 out of 10
Very good
(16 reviews)
  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible

9.8 out of 10
Exceptional
(9 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Accessible

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed, Accessible

  • 650 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Pet-Friendly

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed, Pet-Friendly

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Pet-Friendly

Minibar, in-room safe, desk, iron/ironing board

Villa, 2 Queen Beds, Pet-Friendly

10.0 out of 10
Exceptional
(3 reviews)
  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Queen Annex

Deluxe Queen Annex | Minibar, in-room safe, desk, iron/ironing board

Deluxe Queen Annex

  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Mar 21 - Mar 22
Total with taxes and fees
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About the neighborhood

Sunnyvale

With a stay at The Grand Hotel in Sunnyvale (Sunnyvale West), you'll be within a 10-minute drive of Shoreline Amphitheatre and Santa Clara Convention Center. .This hotel is 6.3 mi (10.2 km) from Levi's Stadium and 7.4 mi (11.9 km) from Stanford University.

What's nearby

  • Elements Massage Sunnyvale - 8 min walk - 0.5 miles
  • Washington Park - 8 min walk - 0.5 miles
  • Historic Murphy Avenue - 15 min walk - 0.8 miles
  • Sunnyvale Farmers Market - 15 min walk - 0.8 miles
  • Iron Man Museum - 3 min drive - 1.2 miles

Getting around

  • Middlefield Station - 4 min drive
  • Sunnyvale Station - 6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 20 min drive

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪Chick-fil-A - ‬5 min walk
  • ‪HEYTEA - ‬10 min walk
  • ‪The Melt - ‬14 min walk
  • ‪Keke's Breakfast Cafe - ‬13 min walk

About this property

The Grand Hotel

The Grand Hotel offers 104 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include bathrobes and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 104 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:30 AM.
The Grand Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Full-service spa
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 8:00 PM
A car is not required for transportation to and from this property

Property is also known as

Grand Hotel Sunnyvale
Grand Sunnyvale
The Grand Hotel Hotel
The Grand Hotel Sunnyvale
The Grand Hotel Hotel Sunnyvale

The Grand Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 541 out of 1125 reviews
Rating 8 - Good. 264 out of 1125 reviews
Rating 6 - Okay. 153 out of 1125 reviews
Rating 4 - Poor. 85 out of 1125 reviews
Rating 2 - Terrible. 82 out of 1125 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Stayed 1 night in Nov 2025

10/10 Excellent

Khaleel

Liked: Cleanliness, amenities, property conditions & facilities
Friendly reception and services staff. The rooms in the new building are very clean and pleasant.
Stayed 10 nights in Nov 2025

10/10 Excellent

Alberto

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Nov 2025

4/10 Poor

Dennis

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The lights would not come on in the room and I miraculously found a slot on the wall where I was supposed to put my key card to turn on the lights. The tub was wonderful except there was no soap or shampoo to use by the tub. The shower would have been fine as there was soap and shampoo. Alas, there was no water. My trip to the lobby included another patron that complained that he had water; but, only cold. We were given another room; but, I reserved 2 night so I would not have to move my belongings to another room. The breakfast would have been much nicer if the chafing dish (used to keep items warm or hot) had the $4.00 can of sterno underneath to heat it. The price of a nicer hotel really was not worth it.
Stayed 2 nights in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Great everything
Stayed 1 night in Nov 2025

6/10 Okay

Jean-Claude

Business traveler
Liked: Cleanliness, staff & service
Clean place but the HVAC in the room was less than desirable. The heat would turn to AC on its own - going from 74 degrees to 62 in the middle of the night.
Stayed 7 nights in Nov 2025

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Nov 2025

10/10 Excellent

Rhiannon

Stayed 1 night in Nov 2025

2/10 Terrible

Mary

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk receptionist was extremely rude and not welcoming. He was very sick and wasn’t wearing a mask. I was a VIP guest and they didn’t want to uphold that with our free drinks. We went to the room to find they downgraded us from a jetted tube room. We have small children so I wasn’t about to pack up again and then be disrespected by the receptionist again. At check out I let them know they gave us the wrong room. They told me to leave my info and contact the third party I went through. I did that and the hotel lied and said that the room we wanted was under construction (lie) so they like to scam people with children out of their money. The manager was suppose to reach out and of course they didn’t. I would not recommend anyone staying here unless you want to pay for more and get less.
Stayed 1 night in Nov 2025

10/10 Excellent

Yingzhao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Marlene

Stayed 1 night in Nov 2025

8/10 Good

Ella

Stayed 1 night in Nov 2025

2/10 Terrible

Anantha

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and smelled bad. The options for breakfast were VERY limited. The bread was old and dry. The water machine for broken and hence there was no drinking water in the hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, property conditions & facilities
The stay was very pleasant. The hotel was excellent and so was the staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alicia, San Jose

Liked: Cleanliness, amenities, property conditions & facilities
I enjoy staying at the Grand, the staff is courteous and it's always clean. The rooms are larger than most and the beds are comfortable. The furniture could use some updating. This is a great hotel for the price. It reminds me of forgotten times, with fresh fruit in your room, a complimentary water. Complimentary breakfast, with bagels, muffins, coffee, juice, cereals and courteous staff. I love that they change the mat in the elevator each day of the week. There are a lot of little things that make my stay comforting. Lastly, free wifi and parking This is a great deal!
Stayed 4 nights in Nov 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Nov 2025

10/10 Excellent

Pablo Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything Was Nice
Stayed 1 night in Nov 2025

10/10 Excellent

Luis A

Stayed 1 night in Nov 2025

4/10 Poor

Hobart, Wolfeboro Falls

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We have been staying at this property frequently over the past 5 years (+/- 35 nights, +/-$7000). We have particularly enjoyed the layout of the Villas apartments. However, our recent stay was not pleasant. When we checked in, we found the apartment to be dirty, with hair and crumbs present throughout and the living room rug heavily soiled. We were informed that no other Villa apartment was available for the full duration of our stay, so we agreed to downgrade to a Premium King room. The Premium King room was clean and nice. In a departure from our previous stays, a hot breakfast was not offered during 3 of the 5 days that we were there. Bottom line is that the quality of facilities and services appears to have gone downhill. To top it off, The Grand / Expedia have, to date, refused to reimburse us for the premium rate (approx $60/night) that we were charged for the Villas vs the Premium King room actually provided. Very disappointing, particularly given our past patronage!!
Stayed 5 nights in Oct 2025

10/10 Excellent

Mohamed, Las Vegas

Stayed 2 nights in Nov 2025

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service
Room is larger than average and clean. There is a central fan for air that cannot be turned off and it is a bit loud.
Stayed 2 nights in Oct 2025

6/10 Okay

Jason

Business traveler
Disliked: Amenities, property conditions & facilities
Positives: the staff were helpful and courteous, the bedroom and bathroom were both very spacious and well laid-out, the standalone desk was a good workspace, and the bed was comfortable. Room for improvement: the hotel is definitely showing its age and signs of wear were evident throughout both common spaces and in the room itself, with some peeling wallpaper, visibly worn carpeting, furniture wear, and the like. While the rooms were large, there was little in the way of interior design with mismatched furniture, only one small and rather out-of-place decorative object on the walls, and substandard lighting including what felt almost like institutional lighting in the bathroom. Unforgivable: the water pressure in the shower was possibly the lowest I've encountered in a hotel in the US and it took nearly 5 minutes to fully heat making for a fairly miserable shower experience. I'd suggest that a reasonable shower is a must-have at this price point. The room is adequate if there are no other options available, but I don't think I'd return otherwise.
Stayed 3 nights in Nov 2025

8/10 Good

Gordon, Bluffton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I personally liked the soft mattress though my husband prefers firmer. Room was spacious with a double sink in bathroom. Free parking a plus for California! Breakfast was included. Pool pretty but not heated, and spa empty and in need of repair ((: Would return.
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Stayed 1 night in Oct 2025

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities
Everything was perfect, this is my new favorite hotel in the area.
Stayed 1 night in Nov 2025