6/10 Okay
Winnie
Aug 22, 2024
Liked: Cleanliness
Disliked: Staff & service
Check in was a disaster
Chech-in took 75 minutes. No temporary parking to unload luggage. We found nearby street parking & I took some luggage to ckeck in first while my husband satyed in car. I came into hotel & found I was in a big bar. I found a sign says check-in is 1 step away with an arrow point up. I walked up staircases with my luggage & found it is another sitting area for the bar. I came down with my luggage & asked a bar tender where is front desk. She said it is the bar counter. After got into room, I washed hands & found sink plug was stucked & could not drain water. There is no telephone in room. I went down to front desk & spoke to the girl who checked me in. A guy beside her took a knife and was going to go up with me. I told him I felt uncomfortable with the knife, so he switched to a tonge. After some trying, he could not fix the plug. He said he would call front desk to change room for me and told me to go there. I went down & talked to the same girl, she saidthe guy did not call & they would not change room for me. So I sat there for a while and waiting the guy to call front desk. Then I talked to another staff. She also said the guy did not call and refuse to help me. So I aske for manager. Then the girl agreed to find a new room for us. I had to move my luggage from 1st room to 2nd. I wnet to our car & guided my hub to park. We followed hotel sign to elevator and got to shopping mall. No sign there at all. Carrying luggage wondering around till we met a security guy.
Winnie
Stayed 2 nights in Aug 2024
