2/10 Terrible
Cindy
Aug 21, 2024
Disliked: Amenities, property conditions & facilities
The front desk staff was very helpful & accommodating. Queen beds were very comfortable; the king bed was not.
The rooms were very uncomfortable because of the air conditioners that took out the heat, but not the humidity. Nothing dried! They were very cold & muggy.
We arrived on a Wed. & the back door keypad was broke & still is! The door would NOT lock. This created major security concerns for us. It was finally lockable on Sat. or Sun. Keypad is still smashed.
Breakfast was paltry & consisted of a combination of two of the following: Soggy hash browns, Reheated frozen eggs or greasy sausage links as well as a wide variety of carbs. They ran out of milk on Sun. & as of Tue. morning there still was none despite the manager having been notified of it on Sat. AND there’s a full grocery store directly across the street!
The manager is offsite & needs to be contacted via a kiosk in the lobby. It seems he has delegated very little authority to the front desk staff. Many people checking in had to use the cumbersome kiosk; we had to use it to change rooms.
We have stayed there many times in the past, but this was our last time as the place has become quite rundown & lacks maintenance & repairs. We stood in about 6 inches of water in tub in the room with two queen beds. Notified front desk staff of this- doubt that it was fixed.
It’s apparent that management does not want to spend a penny on this property. I absolutely would not recommend staying there!
Cindy
Stayed 6 nights in Aug 2024