2/10 Terrible
Roxane
Dec 11, 2024
Disliked: Property conditions & facilities
Had two reservations each room was to be a king room but only one ended up being a king room. The other was a double queen room. Neither room was cleaned after the 1st night. The room that was a king room did not lock the desk clerk even came down and went inside. The room did the deadbolt, and I was able to open the door from the outside and all that was stated was that she wouldn’t let management know. After being gone all day when we returned, neither room could be opened via the outside entrance, and the double queen room could not be opened from the inside entrance and the desk Clerk had to come down and open the door to allow us entry and she stated that the card reader was down. I have stayed in this hotel for several times over the last 10 years and this day was the worst for noise from the trucks coming and going. I don’t know if it was the location of the room or not, but this is the first time I’ve ever heard trucks coming and going all night long. The room that was the king room did not have an extra blanket was not a good stay by far and most likely was my last day ever at this hotel. very disappointed.