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Staines former Mercure hotel

3.0 star property

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Exterior
Reception
Twin Room, River View | In-room safe, desk, blackout drapes, iron/ironing board
Terrace/patio
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet friendly

Explore the area

Map
Thames Street, Staines, England, TW18 4SJ
  • Thorpe Park
    ‪6 min drive‬
  • Windsor Castle
    ‪12 min drive‬
  • LEGOLAND® Windsor
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪21 min drive‬

Room options

Deluxe Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Classic Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Classic Double Room, River View

  • Sleeps 2
  • 1 Double Bed

Family Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Airport shuttle

Thistle London Heathrow Terminal 5

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.0 out of 5, Very Good, (2341)
The price is $85
per night
$102 total
includes taxes & fees
Mar 29 - Mar 30
Thistle London Heathrow Terminal 5

About the neighborhood

Staines

When you stay at Staines former Mercure hotel in Staines, you'll be on the riverwalk, a 1-minute drive from Thames River and 6 minutes from Thorpe Park. .This hotel is 6.4 mi (10.3 km) from Windsor Castle and 7.4 mi (11.9 km) from LEGOLAND® Windsor.

What's nearby

  • Royal Holloway, University of London - 5 min drive - 2.8 miles
  • Runnymede - 6 min drive - 3.0 miles
  • Thorpe Park - 6 min drive - 2.9 miles
  • Windsor Castle - 12 min drive - 6.5 miles
  • LEGOLAND® Windsor - 13 min drive - 7.4 miles

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Staines former Mercure hotel

Riverwalk hotel with bars and a 24-hour front desk
Staines former Mercure hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 88 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Satisfy your appetite for lunch or dinner at Riverside Restaurant, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Continental breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Lounge Bar - Onsite bar.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 7 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per day
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 7.00 per person
  • Self parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Former Mercure
Staines former Mercure hotel Hotel
Staines former Mercure hotel Staines
Mercure London Staines upon Thames Hotel
Staines former Mercure hotel Hotel Staines

Staines former Mercure hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 44 out of 102 reviews
Rating 8 - Good. 36 out of 102 reviews
Rating 6 - Okay. 12 out of 102 reviews
Rating 4 - Poor. 7 out of 102 reviews
Rating 2 - Terrible. 3 out of 102 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice experience with room for a little improvement
The location on the river with parking was excellent. On arrival the staff was very friendly 🙂. Nice little bar area was cosy, the back of hotel had a very nice out door patio overlooking the river. If theres 1 thing that lets it down its the cheap table and chairs down stairs which gives it a cheap feel, and the room needs a colour transformation to make it feel warmer, with a slightly more modern feel. The view from the balcony was pricless even on a cold winters night.. overall it was a pleasent stay with my comments being a positive rather than a negative as id give it a solid 7/10 with room to slight improvement to get it to a 9/10. Scott & Nina xx
Stayed 1 night in Dec 2024

6/10 Okay

sanjeev

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great value hotel
Stayed 1 night in Nov 2024

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful, poor service and not well maintained. Food was very limited and cold
Stayed 1 night in Nov 2024

8/10 Good

Peter, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unplanned stay near LHR T3
Wasn’t planning to stay near Heathrow but Storm Bert and a cancelled flight had other ideas. The hotel was perfect after a tiring day and the staff were great👍
Stayed 1 night in Nov 2024

4/10 Poor

Iain

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Don’t think I’ll stay here again.
I booked the hotel as it stated free parking but when I got to the hotel, car parking was £10 a night. The weather was cold and I was advised that radiators in the bedrooms are not switched on! My room was so cold. The only plus point was breakfast. Lots of choice and the quality was good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service
Good location nice staff easy for the town.
Stayed 1 night in Nov 2024

6/10 Okay

G

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good enough for one night
For the price, the room did the job. Potentially not at the standard of other Mercure hotels but it was good for one night and convenient access to Heathrow. There was quite a lot of noise from the road as well as something mechanical in the hotel that would go on and off. The room was cold when I checked in but there were electric heaters which soon warmed the room. There was plenty of hot water and the bed was comfy.
Stayed 1 night in Nov 2024

8/10 Good

Nicola

Liked: Property conditions & facilities, room comfort
Family trip
Lovey hotel, great location for our trip to Thorpe Park. Reasonable priced parking, 10.00 for 24hrs. Would be fab if free 😀
Stayed 1 night in Nov 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Easy check in, comfortable and clean. The only negative was the breakfast which was terrible! For £17.50 per head I expect a little bit better.
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent. Extremely helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

Rooms were spacious and very nice. Great breakfast included. Staff were pleasant and helpful. The Manager Magna was exceptional. Always ensuring we had anything we needed
Stayed 1 night in Nov 2024

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, room comfort
As expected.
View of river from room was lovely, bathroom fittings (taps etc a bit tatty rather like mine at home). Trains very noisey going over bridge woke me up a few times. Problems with getting a receipt, i cant understand why almost all hotels including this one can't provide a correct receipt for business travellers to allow VAT to be reclaimed.,
Stayed 1 night in Nov 2024

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a nights accommodation near heathro
Ideal location for picking up passengers from Heathrow and a surprisingly quiet location next to a busy road. Got last space in the hotel car park but another car park was next to theirs. Only stayed for a short period to sleep only. Had we stayed for breakfast we would have enjoyed the view over the Thames. Very dog friendly. Didn’t eat so can’t comment on food.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just one night, very convenient for a family party nearby, easy walking in the area and felt very safe.
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good value hotel, nothing fancy
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Nice and clean ,comfy bed , value for money. Nice shower and good facilities.
Stayed 1 night in Oct 2024

10/10 Excellent

William, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay near Heathrow
Stayed 1 night in Oct 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and helpful. Rooms are clean and cozy. Location is next to the river, and is a beautiful setting. We will definitely stay again!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024